Sr Assoc HR Process Efficiency

The Hershey Company ROHQ; Makati; On-site; PHP 480,000 - 780,000; Full time

Job summary

The Hershey Company ROHQ is seeking a skilled HR process professional in Metro Manila to oversee the intake of HR service requests and drive improvements across the service delivery pipeline.

You will analyze HR service performance, collaborate with HR teams and managers, and leverage technology to streamline processes and automate routine tasks, ensuring high-quality internal service for the organization.

Qualifications

• Ability to align HR service delivery with organizational goals.
• Proven track record in applying Lean or Six Sigma methods.
• Strong customer-centric mindset when dealing with internal stakeholders.

Responsibilities

• Oversee intake of HR service requests, ensuring accurate logging, prioritization, and assignment.
• Identify process improvement opportunities and implement solutions to enhance efficiency.
• Analyze HR service data to identify trends, track performance, and inform decisions.
• Collaborate with HR teams, managers, and stakeholders to ensure service delivery meets requirements.
• Leverage HR technology to streamline processes and automate routine tasks.

Skills

Strategic Thinking

Process Improvement

Customer Focus

Change Management

Job description

1.Process Intake Management: Oversee the intake of HR service requests, ensuring they are accurately logged, prioritized, and assigned to the appropriate team members.

2.Efficiency Enhancement: Identify areas for process improvement within HR service delivery, recommend solutions, and implement changes to enhance efficiency and effectiveness.

3.Data Analysis and Reporting: Analyze HR service delivery data to identify trends, track performance metrics, and generate reports to inform decision-making and strategic planning.

4.Stakeholder Collaboration: Work closely with HR teams, managers, and other stakeholders to understand their needs, gather feedback, and ensure that service delivery processes meet organizational requirements.

5.Technology Utilization: Leverage HR technology and systems to streamline processes, automate routine tasks, and improve overall service delivery.

• Strategic Thinking: The ability to think strategically and align HR service delivery processes with organizational goals and objectives.
• Process Improvement: Expertise in process improvement methodologies (e.g., Lean, Six Sigma) and a proven track record of implementing process enhancements to drive efficiency and effectiveness.
• Customer Focus: A customer-centric approach to HR service delivery, with a commitment to providing exceptional service and meeting the needs of internal stakeholders.
• Change Management: Experience in managing change within an organization, including the ability to communicate changes effectively and support stakeholders through transitions.