Sr Application Support

Octal Philippines Incorporated; Makati; On-site; PHP 268,000 - 357,000; Full time

Job summary

Octal Philippines Incorporated is seeking an entry-level Application Support specialist in Makati. You will troubleshoot software issues, monitor system health, and assist users with technical problems to minimize downtime.

Responsibilities include handling tickets, collaborating with senior engineers, and documenting solutions in the internal knowledge base. Strong English communication and problem-solving skills are essential.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Basic SQL understanding for querying databases.
• Familiarity with Windows or Unix servers.
• Good English communication skills to explain fixes clearly.

Responsibilities

• Answer support tickets and user calls, prioritize issues, and follow SLAs.
• Monitor application health, server alerts, and log files for errors.
• Diagnose software failures, database glitches, and connectivity problems.
• Collaborate with senior engineers to address complex bugs and test updates.
• Document recurring problems and solutions in the knowledge base.

Skills

Problem solving

Communication skills

English proficiency

SQL basics

Education

Bachelor's degree in CS/IT

Tools

Windows servers

Unix servers

Job description

Job Description:

Application Support job description outlines an entry-level role focused on troubleshooting software issues, monitoring system performance, and helping users resolve technical problems.

Key Responsibilities

• Service Desk Support: Answer support tickets and user calls, manage issues by priority, and follow Service Level Agreements (SLAs).
• System Monitoring: Check application health, server alerts, and log files to catch errors early.
• Troubleshooting: Diagnose software failures, database glitches, and network connectivity problems.
• Collaboration: Partner with senior engineers and developers to elevate complex bugs and test new software updates.
• Documentation: Record recurring problems and their solutions in the internal knowledge base.

Requirements:

• Education: A bachelors degree in Computer Science, Information Technology, or a related field.
• Technical Knowledge: Basic understanding of SQL for querying databases, and familiarity with Windows or Unix servers.
• Soft Skills: Good English communication skills to explain technical fixes to non-technical users.
• Problem-Solving: Strong logical thinking to track down the root cause of an application error.