Specialty Pharmacy and Infusion Therapy Services

Metacom Careers; Quezon City; On-site; PHP 200,880 - 312,480; Full time

Job summary

Metacom Careers in the Philippines is seeking a college graduate with at least 6 months BPO experience (voice or non-voice) to support local and international accounts. Strong English communication, interpersonal and customer service skills, and basic MS Office knowledge are required.

Responsibilities include providing accurate information, resolving concerns, documenting interactions, and upholding company policies in a fast-paced environment. Weekend and holiday shifts are required.

Qualifications

• College graduate with at least 6 months BPO experience (Voice/Non-voice, Local/International accounts accepted).
• Above-average English communication skills.
• Strong interpersonal and customer service skills.
• Good analytical and problem-solving abilities.
• Excellent comprehension skills.

Responsibilities

• Provide accurate information and assistance while maintaining a high level of customer satisfaction.
• Resolve customer concerns through effective problem-solving and communication.
• Document customer interactions and update records using company systems.
• Follow company policies, procedures, and quality standards.
• Maintain professionalism while handling customer concerns in a fast-paced environment.

Skills

BPO experience

English communication

Interpersonal skills

Analytical thinking

MS Office

Education

2 years in college

Tools

MS Office

Job description

College Graduate with at least 6 months BPO experience (Voice/Non-voice, Local/International accounts accepted). Completed at least 2 years in college with 6 months BPO experience. Above-average English communication skills. Strong interpersonal and customer service skills. Good analytical and problem-solving abilities. Excellent comprehension skills. Basic knowledge of Microsoft Office applications. Willing to work on weekends and holidays.

Responsibilities

• Provide accurate information and assistance while maintaining a high level of customer satisfaction.
• Resolve customer concerns through effective problem-solving and communication.
• Document customer interactions and update records using company systems.
• Follow company policies, procedures, and quality standards.
• Maintain professionalism while handling customer concerns in a fast-paced environment.

Job Requirements

• This serves members using a specialty pharmacy and infusion services for complex chronic conditions. Managing medication therapies, CSR's provide support for medication delivery, therapy condition, side effect management guidance.