Specialist, Sales Support

CNX; Makati; On-site; PHP 300,000 - 540,000; Full time

Job summary

CNX in Makati City is seeking a Specialist, Sales Support to coordinate with vendors and suppliers to confirm service availability and prepare quotes for contract renewals. You will manage CRM data, bookings, and knowledge base tools while focusing on customer needs and escalating complex issues as needed.

The role requires 1+ year experience, proficiency in Word/Excel, strong communication skills, and integrity in handling confidential information.

Qualifications

• 1+ year of relevant working experience.
• Knowledge of Microsoft Word and Excel (basic functions).
• Skills for email, phone and video communication.
• Handle confidential information with integrity.
• Experience in administrative tasks and prioritizing deadlines.
• Identify and recommend corrective action for moderately complex issues.
• Follows scripts and processes per contractual agreements.
• Learns new technology and data.

Responsibilities

• Outbound calls with vendors and suppliers to confirm service availability.
• Maintain quote documentation with pricing and configurations.
• Prepare quotes for contract renewals.
• Ensure integrity of client information in databases.
• Manage Excel (basic functions).
• Perform bookings (PO processing) and booking reconciliation.
• Grow skills to perform QA and identify improvements.
• Focus on customer needs and communicate with Senior Sales Support staff.
• Handle medium to high priority escalations and escalate complex items.
• Maintain Knowledge Base Tools including a CRM.
• Identify operational risks and report to management.
• Participate in KMIP daily activities as relevant.

Skills

1+ year experience

Word/Excel proficiency

Email/Phone/Video

Confidentiality

Administrative tasks

Issue resolution

Scripting adherence

Tech learning

Tools

CRM

Job description

Job Title:

Specialist, Sales Support

Job Description

A primary function of Support role is to coordinate directly with vendors and suppliers to confirm service availability in specific locations, ensuring that all proposed Customer solutions are viable and ready for deployment. To provide full context, when a customer moves to a new location, Support needs to identify which utility companies, such as electricity, water service, and gas, are available at that address. Support reps are responsible for making outbound calls to determine the availability of these services. They do not interact directly with the customers but focus on completing their tasks by confirming service availability at the specified address.

You Have:

• 1+ year of relevant working experience
• Knowledge of Microsoft products including Word and Excel (can perform basic functions)
• Have necessary skills for email, phone and video communication
• Handle confidential information with complete integrity
• Experience in administrative tasks, organization of detailed work materials, and prioritizing deadlines
• Accustomed to identifying and recommending corrective action for moderately complex issues
• Experience following scripts and processes according to contractual agreements
• Experience learning new technology and data

You will:

• Outbound calls with vendors and suppliers to confirm service availability
• Maintain quote documentation with accurate pricing and configurations
• Prepare quotes for contract renewals
• Ensure the integrity of client information is maintained in the database systems
• Manage Excel (can perform basic functions)
• Perform bookings (Purchase Order processing) and booking reconciliation
• Grow skill and expertise to perform quality assurance and begin to identify areas for improvement
• Focus on customer needs and communicate with Senior Sales Support staff and management.
• Handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Maintain Knowledge Base Tools, including a CRM
• Identify and call out operational risks to management for review and consideration
• Participate in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time