Outbound Sales Support Specialist

Convergys; Makati, Hinoba-an; On-site; PHP 268,000 - 357,000; Full time

Job summary

Convergys in Makati City, Philippines, is seeking a Specialist, Sales Support to coordinate with vendors, confirm service availability, and prepare quotes for contract renewals. The role emphasizes outbound communications, database accuracy, and adherence to contractual scripts and processes.

The candidate will handle bookings, perform basic Excel tasks, and escalate complex issues to management while supporting continuous improvement through KMIP-inspired activities.

Qualifications

• 1+ year of relevant working experience.
• Knowledge of Microsoft Word and Excel (basic functions).
• Skills for email, phone and video communication.
• Ability to handle confidential information with integrity.
• Experience in administrative tasks, organizing detailed materials, and prioritizing deadlines.
• Experience identifying and recommending corrective action for moderately complex issues.
• Experience following scripts and processes according to contracts.
• Experience learning new technology and data.

Responsibilities

• Make outbound calls to vendors and suppliers to confirm service availability.
• Maintain quote documentation with accurate pricing and configurations.
• Prepare quotes for contract renewals.
• Ensure integrity of client information in databases.
• Manage Excel and perform basic functions.
• Process bookings (Purchase Orders) and booking reconciliation.
• Grow skills to perform quality assurance and identify improvement areas.
• Communicate customer needs to Senior Sales Support and management.
• Handle medium to high priority escalations; escalate complex items as needed.
• Maintain Knowledge Base Tools and a CRM.
• Identify operational risks for management review.

Skills

1+ year exp

MS Word & Excel

Email/Phone/Video comms

Confidentiality

Admin tasks & organization

Problem solving

Scripts & processes

Learning new tech/data

Tools

Microsoft Word

Microsoft Excel

Job description

Convergys in Makati City, Philippines, is seeking a Specialist, Sales Support to coordinate with vendors, confirm service availability, and prepare quotes for contract renewals. The role emphasizes outbound communications, database accuracy, and adherence to contractual scripts and processes.

The candidate will handle bookings, perform basic Excel tasks, and escalate complex issues to management while supporting continuous improvement through KMIP-inspired activities.