Specialist Sales Development

Concentrix; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Concentrix is seeking a Specialist, Sales Development in the Philippines (Makati) to drive outbound prospecting and lead qualification, presenting value propositions and managing multiple customer interactions daily.

The role emphasizes achieving personal and team sales quotas, working with Salesforce CRM, and maintaining data in the CRM while delivering a professional customer experience both via phone and email.

Qualifications

• 2+ years in customer service or sales.
• Experience achieving personal and team sales quotas.
• Experience with high-volume calling.
• Experience learning new technology and data.
• Proficient in MS Office programs.
• Experience working with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Follow outbound contact schedule to reach targeted potential customers identified through prospecting
• Assess and prioritize leads from sales, trials, partners and other sources
• Qualify the BANT (budget, authority, need and timeline) of leads
• Help Sales and Marketing reach Market Development related goals
• Help identify the best solutions for customers and how to implement those solutions
• Foster trust between customers and clients
• Reach mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured

Skills

2+ years experience

High-volume calling

Meet sales quotas

Problem solving

MS Office

Salesforce CRM

Work from home willingness

Technology adoption

Tools

Salesforce.com

Job description

Specialist, Sales Development

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client's products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

You Will

• Follow outbound contact schedule to reach targeted potential customers identified through prospecting
• Assess and prioritize leads from sales, trials, partners and other sources
• Qualify the BANT (budget, authority, need and timeline) of leads
• Help Sales and Marketing reach Market Development related goals
• Help identify the best solutions for customers and how to implement those solutions
• Foster trust between customers and clients
• Reach mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage high volume of customer contacts through phone and email each day - majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured

You Have

• 2+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Experience learning new technology
• Prior knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home