Cold Caller

Fair Trade Outsourcing Ph, Inc.; Iloilo; Presencial; PHP 391.000 - 614.000; Jornada completa

Descripción de la vacante

Fair Trade Outsourcing Ph, Inc. is seeking a results-driven sales professional in Iloilo to handle outbound calls, qualify prospects, present solutions, and close deals.

You will manage the full sales cycle, build rapport with customers, and work toward achieving quotas in a fast-paced environment. Responsibilities include using CRM to document interactions, following call guides, collaborating with cross-functional teams, and staying updated on products and market trends to optimize

Formación

• Proven experience in sales, telesales, inside sales, or related roles with closing ability.
• Demonstrated ability to meet or exceed sales targets and revenue goals.
• Strong consultative selling, negotiation, persuasion, and objection-handling skills.
• Excellent verbal communication to influence purchasing decisions over the phone.
• Active listening and customer discovery to identify needs.
• Familiarity with CRM software and lead management tools.
• Ability to manage multiple opportunities and maintain accurate records.
• Strong organizational and time-management skills.
• Thrives in a fast-paced, target-driven environment.
• Self-motivated, resilient, and team-oriented.

Responsabilidades

• Initiate outbound calls to prospective customers based on provided lead sources.
• Qualify prospects by identifying needs, budget, authority, and buying timelines.
• Present company products and services over the phone with tailored value propositions.
• Manage the sales process from initial contact through qualification, negotiation, and closing.
• Build rapport and establish positive customer relationships to drive sales.
• Aim to meet or exceed sales quotas, revenue targets and KPIs.
• Follow approved call guides and consultative selling techniques.
• Address inquiries, overcome objections, and propose solutions.
• Document customer interactions and sales activities in the CRM.
• Conduct timely follow-up calls to nurture prospects.
• Collaborate with sales, quality, training, and operations teams.
• Continuously update knowledge of products, promotions, industry trends, and competitors.
• Provide feedback to management on customer needs and market insights.
• Adhere to company policies, procedures, and compliance regulations.

Conocimientos

Sales experience

Outbound calling

Consultative selling

Negotiation

Verbal communication

Active listening

Time management

Team collaboration

Results-driven

Herramientas

CRM software

Lead management tools

Sales engagement platforms

Descripción del empleo

RESPONSIBILITIES

• Initiate outbound calls to prospective customers based on provided lead lists, CRM systems, marketing campaigns, referrals, and other lead sources.
• Qualify prospective customers by identifying needs, purchasing interest, decision-making authority, budget considerations, and buying timelines.
• Present company products and services over the phone, effectively communicating features, benefits, and value propositions tailored to customer needs.
• Manage the sales process from initial contact through qualification, objection handling, negotiation, and successful sale conversion.
• Build rapport and establish positive customer relationships to increase trust, engagement, and sales opportunities.
• Achieve or exceed established sales quotas, revenue targets, conversion metrics, and other key performance indicators.
• Follow approved call guides and sales methodologies while utilizing effective consultative selling techniques.
• Address customer inquiries, overcome objections, and recommend solutions that align with customer needs and business objectives.
• Accurately document customer interactions, sales activities, pipeline updates, and outcomes within the CRM system.
• Conduct timely follow-up calls and communications to nurture prospects and maximize sales conversion opportunities.
• Collaborate with sales, quality, training, and operations teams to improve sales effectiveness and customer experience.
• Continuously update knowledge of company products, services, promotions, industry trends, and competitor offerings to effectively position solutions to customers.
• Provide feedback to management regarding customer needs, buying trends, market insights, and opportunities for process improvement.
• Adhere to all company policies, procedures, client requirements, quality standards, and applicable compliance regulations during sales activities.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Proven experience in sales, telesales, inside sales, business development, lead generation, customer retention, or customer service roles. Sales closing experience is preferred.
• Demonstrated ability to meet or exceed sales targets, revenue goals, conversion metrics, or other performance objectives.
• Strong consultative selling, negotiation, persuasion, and objection-handling skills.
• Excellent verbal communication skills with the ability to build rapport and influence customer purchasing decisions over the phone.
• Strong active listening and customer discovery skills to identify customer needs and recommend appropriate solutions.
• Familiarity with CRM software, sales engagement platforms, and lead management tools.
• Ability to manage multiple sales opportunities and maintain accurate records of customer interactions and sales activities.
• Strong organizational, time management, and follow-up skills.
• Ability to thrive in a fast-paced, target-driven environment and adapt to changing business requirements.
• Self-motivated, resilient, and results-oriented with a strong commitment to achieving sales goals.
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving skills and the ability to effectively address customer concerns while maintaining a positive customer experience.