SPECIALIST II, PERSON OFFICE SHARED SERVICE

Qualfon Philippines; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Qualfon Philippines is seeking an HR Specialist to serve as the frontline contact for employee-related inquiries in a hybrid Manila/Cebu/CDO/Dumaguete setup. The role focuses on timely, accurate HR transactions, data integrity in QNect, and collaboration with COEs to improve processes.

Applicants should have strong HR process knowledge, excellent communication, and experience with HRIS and ticketing tools to ensure high-quality employee experiences and adherence to SLAs.

Qualifications

• Strong knowledge of HR processes including Recruitment, Onboarding, Data Management, Compensation & Benefits, Labor Compliance, and Offboarding.
• Excellent communication and customer service skills with diverse stakeholders.
• Proficiency with HRIS and HR ticketing platforms.

Responsibilities

• Serve as the primary point of contact for employee HR inquiries via ticketing tools, chat, or email.
• Process HR transactions with focus on First Contact Resolution.
• Adhere to SLAs when handling inquiries and requests.
• Maintain accuracy in the HR Information System (QNect) and ensure data integrity.
• Promote compliance with policies and data governance standards.
• Collaborate with local HR partners and COEs to resolve issues.
• Support redesign of transactional HR processes to improve efficiency.
• Contribute to HR continuous improvement initiatives.
• Assist in implementation and optimization of HR technology solutions.

Skills

HR processes

Communication

Data integrity

HRIS

Customer service

Tools

HRIS

Ticketing systems

Job description

OVERVIEW

Work set-up: HYBRID
Work location: Manila/Cebu/CDO/Dumaguete

The HR Specialist serves as the frontline support for employee-related inquiries and transactional HR processes. This role is responsible for delivering a high-quality employee experience by ensuring timely and accurate handling of requests, maintaining data integrity within HR systems, and driving operational efficiency. The HR Specialist collaborates closely with internal stakeholders and Centers of Expertise (COEs) to resolve complex issues and continuously improve HR processes and systems.

RESPONSIBILITIES

• Serve as the primary point of contact for employee queries related to HR, received via ticketing tools, chat, or email.
• Process HR transactions efficiently, with a strong focus on achieving First Contact Resolution (FCR).
• Ensure adherence to agreed Service Level Agreements (SLAs) when handling employee inquiries and requests.
• Manage and maintain the HR Information System (QNect), ensuring data is accurate, consistent, complete, and updated in a timely manner.
• Promote and uphold compliance with company policies and data governance standards.
• Collaborate with local HR partners and Centers of Expertise (COEs) to resolve complex or escalated issues.
• Review, evaluate, and support the redesign of transactional HR processes to enhance efficiency and effectiveness.
• Contribute to continuous improvement initiatives within HR.
• Support the implementation and optimization of HR technology solutions.

QUALIFICATIONS

• Strong knowledge of HR processes and policies, including Recruitment, Onboarding, Data Management, Compensation and Benefits, Labor Compliance (varies by country), and Offboarding.
• Excellent communication and customer service skills, with the ability to engage effectively with diverse stakeholders.
• Proficiency in HR systems and tools, including HRIS (Human Resources Information Systems) and HR ticketing platforms.
• High attention to detail, with a strong focus on data accuracy and integrity.
• Ability to work collaboratively in a fast-paced, dynamic environment.