SPECIALIST II, PERSON OFFICE SHARED SERVICE

Qualfon; Manila; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

Qualfon is seeking an HR Specialist to act as the frontline contact for employee inquiries and transactional HR tasks in a hybrid Manila-based setup, covering Manila, Cebu, CDO, and Dumaguete. You will ensure timely, accurate handling of requests and maintain data integrity within the QNect HRIS, driving operational efficiency.

You will collaborate with local HR partners and COEs, resolve escalated issues, support process redesign, and contribute to HR technology initiatives while upholding data

Qualifications

• Strong knowledge of HR processes and policies including Recruitment, Onboarding, Data Management, Compensation & Benefits, Labor Compliance (varies by country), and Offboarding.
• Excellent communication and customer service skills with diverse stakeholders.
• Proficiency in HR systems and tools, including HRIS and HR ticketing platforms.
• High attention to detail with a focus on data accuracy and integrity.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for employee queries related to HR via ticketing tools, chat, or email.
• Process HR transactions efficiently with a strong focus on First Contact Resolution (FCR).
• Ensure adherence to SLAs when handling inquiries and requests.
• Manage and maintain the HR Information System (QNect), ensuring data accuracy and timeliness.
• Promote and uphold compliance with company policies and data governance standards.
• Collaborate with local HR partners and COEs to resolve complex or escalated issues.
• Review and support redesign of transactional HR processes to boost efficiency.
• Contribute to continuous improvement initiatives within HR.
• Support implementation and optimization of HR technology solutions.

Skills

HR processes

Data management

Communication

HRIS

Ticketing tools

Collaboration

Tools

HRIS

Ticketing platforms

Job description

Work set-up HYBRID

Work location Manila/Cebu/CDO/Dumaguete

The HR Specialist serves as the frontline support for employee-related inquiries and transactional HR processes. This role is responsible for delivering a high-quality employee experience by ensuring timely and accurate handling of requests, maintaining data integrity within HR systems, and driving operational efficiency. The HR Specialist collaborates closely with internal stakeholders and Centers of Expertise (COEs) to resolve complex issues and continuously improve HR processes and systems.

• Serve as the primary point of contact for employee queries related to HR, received via ticketing tools, chat, or email.
• Process HR transactions efficiently, with a strong focus on achieving First Contact Resolution (FCR).
• Ensure adherence to agreed Service Level Agreements (SLAs) when handling employee inquiries and requests.
• Manage and maintain the HR Information System (QNect), ensuring data is accurate, consistent, complete, and updated in a timely manner.
• Promote and uphold compliance with company policies and data governance standards.
• Collaborate with local HR partners and Centers of Expertise (COEs) to resolve complex or escalated issues.
• Review, evaluate, and support the redesign of transactional HR processes to enhance efficiency and effectiveness.
• Contribute to continuous improvement initiatives within HR.
• Support the implementation and optimization of HR technology solutions.
• Strong knowledge of HR processes and policies, including Recruitment, Onboarding, Data Management, Compensation and Benefits, Labor Compliance (varies by country), and Offboarding.
• Excellent communication and customer service skills, with the ability to engage effectively with diverse stakeholders.
• Proficiency in HR systems and tools, including HRIS (Human Resources Information Systems) and HR ticketing platforms.
• High attention to detail, with a strong focus on data accuracy and integrity.
• Ability to work collaboratively in a fast-paced, dynamic environment.