HR Operations Specialist

Dermorepubliq Corporation; Quezon City; On-site; PHP 350,000 - 550,000; Full time

Job summary

Dermorepubliq Corporation seeks an HR Operations Specialist to manage the full employee lifecycle at the site level. You will coordinate onboarding, documentation, employee relations, recruitment support, and benefits processes, serving as the daytime HR representative.

The role emphasizes policy compliance and accurate records. You will also support payroll queries, benefits enrollments, and HRIS data maintenance, while collaborating with the HQ for escalations and reporting.

Qualifications

• Bachelor's degree in HR, Psychology, Business Administration, or related field.
• 2–3 years HR generalist experience with employee relations and onboarding.
• Knowledge of Philippine labor law and DOLE regulations.

Responsibilities

• Implement HR policies and ensure compliant application on site.
• Own end-to-end onboarding and offboarding; maintain accurate records.
• Handle first-line employee relations and escalate complex issues.
• Support talent acquisition onboarding handoff and track requisitions.
• Serve as first contact for payroll, benefits, and attendance queries.
• Encode data in HRIS and generate regular HR operations reports.

Skills

MS Office proficiency

HR concepts & labor law

HRIS familiarity

Face of HR / communication

Confidentiality

Education

Bachelor's degree in HR/psych/business

Tools

HRIS

ATS

Sprout

Ticketing systems

Job description

Job Summary

The HR Operations Specialist is a people-facing HR generalist role, serving as the primary on-the-ground representative of the HR function. The role owns the full employee lifecycle at the site level, onboarding, documentation, employee relations first-response, recruitment coordination, compensation & benefits support, and employee engagement, acting as the first point of contact for employees while ensuring HR policies, processes, and standards set by the HR Manager/Supervisor are consistently and compliantly implemented on the ground.

KEY RESPONSIBILITY

Policy Execution & Compliance

• Implement HR policies, SOPs, and guidelines on the ground, ensuring consistent application across the site.
• Ensure HR-related actions and transactions comply with company standards and Philippine labor law.
• Serve as the primary, people-facing point of contact for employee HR concerns, resolving directly and escalating only complex matters to the HR Supervisor/Manager.

Employee Lifecycle & Documentation

• Own end-to-end onboarding and offboarding: scheduling, requirements collection, clearance, and exit processing.
• Prepare and release HR documents such as contracts, certifications, memos, and personnel action forms.
• Maintain complete, accurate, and audit-ready 201 files and employee records.

Employee Relations Support

• Handle first-line employee relations concerns, including issuance of Notices to Explain (NTEs) and other personnel action documentation.
• Conduct initial fact-finding on minor employee concerns and elevate complex or high‑risk cases to the HR Supervisor/ER Specialist.
• Support consistent, lawful application of disciplinary procedures and company policy at the site level.

Talent Acquisition Support

• Support onboarding handoff from Recruitment, ensuring a smooth candidate-to-employee transition.
• Maintain accurate and up-to-date requisition and hiring status trackers for the site.

Compensation, Benefits & Payroll Support

• Serve as the first point of contact for payroll, leave, benefits, and attendance queries, providing timely clarification to employees.
• Process and route benefits enrollments, leave filings, and attendance corrections accurately and within SLA.
• Coordinate with the HQ Payroll and C&B teams on escalations and discrepancies.

Employee Engagement

• Act as the on‑ground face of HR during company events and activities, building trust and rapport with employees.

HR Systems & Reporting

• Encode and maintain accurate employee data in the HRIS and other HR systems.
• Resolve HR tickets (e.g., RICA) within committed SLA, escalating unresolved items appropriately.
• Prepare and submit regular HR operations reports to the HR Supervisor/Manager on or before deadline.

Qualification And Requirements

Education

• Bachelor's degree in Human Resources, Psychology, Business Administration, or any related field.

Experience

• At least 2–3 years of HR generalist experience, with solid exposure across employee relations, recruitment support, compensation & benefits, and engagement.
• Working knowledge of Philippine labor law, DOLE regulations, and disciplinary due process (twin‑notice rule, progressive discipline).
• Experience directly facing and supporting employees on HR matters is strongly preferred.

SKILL AND COMPETENCIES

Technical Skills

• Proficiency in MS Office
• Working knowledge of HR concepts, labor law, and disciplinary documentation.
• Familiarity with HRIS, ATS, and ticketing/case management systems (e.g., Sprout)
• Event coordination and basic project management skills.

Soft Skills

• Strong communication and interpersonal skills; comfortable being the face of HR to employees.
• High integrity and confidentiality.
• Organized, detail-oriented, and proactive.
• Adaptable with a problem‑solving and conflict‑resolution mindset.
• Energetic and approachable, especially in employee‑facing and engagement settings.

GROWTH AND DEVELOPMENT OPPORTUNITIES

• This role offers broad, hands‑on generalist HR experience across the full employee lifecycle, with a clear career path toward HR Supervisor and other advanced HR roles within the organization.

WORK ENVIRONMENT

• Onsite setup, with regular direct interaction with employees across departments.
• Opportunities for career growth within the HR department.
• Occupational travel may be required for any HR‑related transactions, trainings, or company events.

EQUAL OPPORTUNITY STATEMENT

Dermorepubliq is an equal opportunity employer and is committed to creating an inclusive environment for all employees.