Specialist - Customer Service

Ajinomoto Philippines Corporation; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Ajinomoto Philippines Corporation is seeking a Specialist - Customer Service to manage customer complaints, evaluate investigations, and respond professionally to inquiries. You will ensure proper documentation and analysis in line with quality standards and regulatory requirements.

You will coordinate with cross-functional teams to identify root causes and support CAPA actions, assist in audits, and handle special projects related to upgrading the customer service system with PR & Marketing.

Qualifications

• Experience in FMCG industry is required (minimum 1 year).
• Familiar with quality handling and related management systems.
• Able to analyze data and propose corrective actions.

Responsibilities

• Manage, evaluate investigation results, and respond to customer complaints promptly and professionally.
• Ensure complaints are documented, analyzed, and addressed per quality standards and regulations.
• Coordinate with cross-functional teams to identify root causes and implement CAPA.
• Provide technical documents based on customer requirements.
• Involve in internal and external audits and support special issues.
• Assist special projects related to upgrade of the customer service system with PR & Marketing.

Skills

Communication

Quality knowledge

Analytical thinking

Education

Bachelor of Science (Chemical/Chemical Engineering, Biology, Food Technology, Food Science or related)

Job description

About the job Specialist - Customer Service

Job Summary

1. Responsible for managing, evaluate investigation result, and responding to customer complaints in a timely and professional manner,
2. Ensures that all complaints are properly documented, analyzed, and addressed in accordance with company quality standards, regulatory requirements, and customer expectations.
3. Close coordination with cross-functional teams to identify root causes, implement corrective and preventive actions (CAPA),
4. Provide technical document based on customer requirement,
5. Involve in Internal & External Audit activity,
6. Support special issue handling, such as counterfeit & special project related to upgrade customer service system together with PR & Marketing.

1. Bachelor degree of Science (Chemical/Chemical engineering, Biology, Food Technology/Food Science or related fields
2. Has experience in FMCG Industry minimum 1 year
3. Familiar with Quality Handling such as assurance e.g., customer complaint handling, relevant management system or quality control

Required Skills

1. Good communication skill in term of capture and response formally to customer,
2. General knowledge of management system in Food Industry such as GMP/GWP, HACCP, ISO 9001/FSSC 22000, or others relevant quality standard,
3. Has strong critical thinking such as able to assess problem objectively based on data or evidence, capable to proposing corrective and preventive action. Able to implement root cause analysis is an advantage.