FMCG Customer Service Specialist – Quality & CAPA Focus

Ajinomoto Philippines Corporation; Makati; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Additional leave

Company Christmas grocery

Company events

Discounted lunch

HMO

Health insurance

Life insurance

Opportunities for promotion

Paid training

Pay raise

Performance bonus

Others

Job summary

A leading food company located in Makati is seeking a full-time professional to manage customer complaints, ensure compliance with quality standards, and coordinate corrective actions. The ideal candidate holds a Bachelor’s degree in a relevant field and has at least 1 year of experience in the FMCG industry. Strong communication skills and knowledge of food industry management systems are essential. The role offers competitive benefits including health insurance, paid training, and opportunities for promotions.

Qualifications

• Has experience in FMCG Industry minimum 1 year.
• Familiar with Quality Handling such as assurance e.g., customer complaint handling.

Responsibilities

• Responsible for managing and responding to customer complaints.
• Ensure all complaints are documented and addressed according to standards.
• Work with teams to identify root causes and implement solutions.

Skills

Good communication skill

General knowledge of management system in Food Industry

Strong critical thinking

Education

Bachelor degree of Science (Chemical/Chemical engineering, Biology, Food Technology/Food Science or related fields)

Job description

A leading food company located in Makati is seeking a full-time professional to manage customer complaints, ensure compliance with quality standards, and coordinate corrective actions. The ideal candidate holds a Bachelor’s degree in a relevant field and has at least 1 year of experience in the FMCG industry. Strong communication skills and knowledge of food industry management systems are essential. The role offers competitive benefits including health insurance, paid training, and opportunities for promotions.