Specialist - Customer Service

Ajinomoto Philippines Corporation; Makati; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Additional leave

Company Christmas grocery

Company events

Discounted lunch

HMO

Health insurance

Life insurance

Opportunities for promotion

Paid training

Pay raise

Performance bonus

Others

Job summary

A leading food company located in Makati is seeking a full-time professional to manage customer complaints, ensure compliance with quality standards, and coordinate corrective actions. The ideal candidate holds a Bachelor’s degree in a relevant field and has at least 1 year of experience in the FMCG industry. Strong communication skills and knowledge of food industry management systems are essential. The role offers competitive benefits including health insurance, paid training, and opportunities for promotions.

Qualifications

• Has experience in FMCG Industry minimum 1 year.
• Familiar with Quality Handling such as assurance e.g., customer complaint handling.
• Familiarity with GMP, HACCP, ISO 9001 or equivalent quality standards.

Responsibilities

• Responsible for managing and responding to customer complaints.
• Ensure all complaints are documented and addressed according to standards.
• Work with teams to identify root causes and implement solutions.
• Provide technical documents based on customer requirements.
• Involve in internal and external audit activities.
• Support special issues related to upgrade customer service systems with PR & Marketing.

Skills

Good communication skill

General knowledge of management system in Food Industry

Strong critical thinking

Communication skills

Education

Bachelor degree of Science (Chemical/Chemical engineering, Biology, Food Technology/Food Science or related fields)

Job description

Job Summary

1. Responsible for managing, evaluate investigation result, and responding to customer complaints in a timely and professional manner
2. Ensures that all complaints are properly documented, analyzed, and addressed in accordance with company quality standards, regulatory requirements, and customer expectations
3. Close coordination with cross-functional teams to identify root causes, implement corrective and preventive actions (CAPA)
4. Provide technical document based on customer requirement
5. Involve in Internal & External Audit activity
6. Support special issue handling, such as counterfeit & special project related to upgrade customer service system together with PR & Marketing

Minimum requirements

1. Bachelor degree of Science (Chemical/Chemical engineering, Biology, Food Technology/Food Science or related fields)
2. Has experience in FMCG Industry minimum 1 year
3. Familiar with Quality Handling such as assurance e.g., customer complaint handling, relevant management system or quality control

Required Skills

1. Good communication skill in term of capture and response formally to customer
2. General knowledge of management system in Food Industry such as GMP/GWP, HACCP, ISO 9001/FSSC 22000, or others relevant quality standard
3. Has strong critical thinking such as able to assess problem objectively based on data or evidence, capable to proposing corrective and preventive action. Able to implement root cause analysis is an advantage

Job Types: Full-time, Permanent

Benefits

• Additional leave
• Company Christmas grocery
• Company events
• Discounted lunch
• HMO
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Performance bonus
• Others

Schedule

• Monday to Friday