Specialist, AML Compliance

Western Union; Quezon City; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Health insurance options

Accident and life insurance

Hybrid working arrangement

Development platforms access

Job summary

Western Union is seeking an Associate, AML Compliance in Manila to join a global team focused on preventing money laundering, fraud, and illicit financial activity while delivering accessible financial services. You will perform transactional history analysis, due diligence, and AML interviews, provide excellent customer service, and help achieve high-quality productivity.

This hybrid role requires three days in the office and 8-hour shifts between 7:00 AM and 8:00 PM Manila time, with

Qualifications

• 2 years of AML compliance or related experience.
• Fluency in English – strong oral and written skills.
• Bachelor's degree or equivalent required.
• Proficiency in Microsoft Office (Excel/Word) or equivalents.
• Strong analytical skills, attention to detail, and ability to work independently.
• Ability to multitask and navigate multiple systems.
• Flexibility to work shifts; 7:00 AM–8:00 PM Manila time.
• Experience in customer service and/or AML is a plus.

Responsibilities

• Perform transactional history analysis, due diligence, and AML interviews to identify potential fraud or suspicious activity.
• Ensure excellent customer service.
• Deliver high quality and productivity results that meet targets.
• Learn continuously to enhance AML Compliance knowledge.

Skills

Analytical skills

English fluency

Multitasking

AML Compliance

Customer service

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Excel

Word

Job description

Role Responsibilities

Are you ready to join an advanced team with a global company that is passionate about preventing money laundering, fraud, and other illegal financial transactions? Are you ready to unleash your potential in a global business that is committed to making financial services accessible to people everywhere? Then it’s time to join Western Union as an Associate, AML Compliance.

Key Responsibilities Included Below

• Perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity in an effort to protect customers and the company.
• Ensure excellent customer service.
• Deliver high quality and productivity results that meet the identified targets.
• Learn continuously to enhance AML Compliance products and process knowledge.

Role Requirements

• 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, general and/or risk-based compliance.
• Fluency in English – outstanding verbal, written and listening skills.
• Bachelor’s degree or equivalent.
• Strong analytical skills, attention to detail, and independent decision making.
• Proficiency in Microsoft Office (Excel, Word).
• Ability to multitask and navigate through multiple systems at the same time.
• Flexibility to work in various shifts, according to business needs.
• Experience in customer service and/or AML Compliance would be an advantage.
• Flexibility to work 8-hour shifts between 7:00 AM and 8:00 PM (Manila time), according to business needs, with assigned schedules varying within this range.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office for a minimum of three days.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines Specific Benefits Include

• Paid sick leave and vacation leave
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Hybrid working arrangement

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [e-mail].

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

10-17-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.