Specialist, AML Compliance

The Western Union Company; Quezon City; Hybrid; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Hybrid working arrangement

HMO coverage with dependents

Job summary

The Western Union Company is seeking an AML Compliance professional in Manila to perform transactional history analysis, due diligence, and interviews. You will identify potential consumer fraud while delivering excellent customer service and contributing to product/process improvements.

The role requires 2 years in AML or Risk/Compliance, a bachelor’s degree, and fluent English. The office operates in a hybrid setup with shifts to cover business needs.

Qualifications

• 2 years of experience in AML Compliance, bank secrecy or risk-based compliance.
• Fluency in English – outstanding verbal, written and listening skills.
• Bachelor’s degree or equivalent.

Responsibilities

• Perform transactional history analysis and due diligence to identify potential fraud or questionable activity.
• Ensure excellent customer service.
• Deliver high quality and productivity results meeting targets.
• Learn continuously to enhance AML Compliance products and processes.

Skills

Analytical skills

Attention to detail

Multitasking

English fluency

Customer service

Decision making

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Role Responsibilities

• Perform transactional history analysis, due diligence, and AML Compliance interviews to identify potential consumer fraud or questionable activity in an effort to protect customers and the company.
• Ensure excellent customer service.
• Deliver high quality and productivity results that meet the identified targets.
• Learn continuously to enhance AML Compliance products and process knowledge.

Role Requirements

• 2 years of experience in any of the following: Bank Secrecy Act, AML Compliance, general and/or risk-based compliance.
• Fluency in English – outstanding verbal, written and listening skills.
• Bachelor’s degree or equivalent.
• Strong analytical skills, attention to detail, and independent decision making.
• Proficiency in Microsoft Office (Excel, Word).
• Ability to multitask and navigate through multiple systems at the same time.
• Flexibility to work in various shifts, according to business needs.
• Experience in customer service and/or AML Compliance would be an advantage.
• Flexibility to work 8-hour shifts between 7:00 AM and 8:00 PM (Manila time), according to business needs, with assigned schedules varying within this range.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office for a minimum of three days.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. Your Philippines specific benefits include:

• Paid sick leave and vacation leave
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Hybrid working arrangement

Other Details

Estimated Job Posting End Date: 10-17-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what possible.