Specialist, Partner Success

Concentrix; Makati; On-site; PHP 500,000 - 750,000; Full time

Job summary

Concentrix is seeking an experienced customer-centric sales and channel support specialist to drive retention and revenue growth with top channel partners in a high-volume call environment. You will own channel health, coordinate escalations, and deliver impactful trainings.

The role requires 3+ years in customer service or sales, comfort with Salesforce or CRM, MS Office, and strong communication across emails, calls and video tools; you will produce forecasts and work cross-functionally to

Qualifications

• 3+ years of experience in customer service or sales.
• Experience handling high-volume calling.
• Passion for customer experience and retention.
• Experience coaching others or delivering training.
• Strong MS Office skills and familiarity with email/video tools.
• Experience with Salesforce or a similar CRM platform.

Responsibilities

• Improve customer retention and revenue growth for an established customer base.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Conduct monthly/quarterly consultative reviews and health checks.
• Create talk tracks related to customer health and predict at-risk customers.
• Maintain channel health and drive high satisfaction with feedback for improvements.
• Manage channel escalations and coordinate prompt resolutions.
• Guide calls with channel partners to share best practices and growth opportunities.
• Create and deliver training to the sales team on product value and benefits.
• Handle a high volume of customer contacts via phone and email daily.
• Collaborate with cross-functional teams to improve sales processes, CRM hygiene, and customer experience.

Skills

Customer service

Sales

Coaching/Training

MS Office proficiency

High-volume calling

Cross-functional collaboration

Tools

Salesforce

CRM tools

MS Office

Email/Video tools

Job description

You Have3+ years of prior experience working in a customer service or sales capacityExperience of high-volume callingA passion for customer experienceExperience coaching others or training deliveryExcellent knowledge of MS Office programsExperience using email, phone and video toolsExperience working with Salesforce.com or similar CRMMaintain overall ownership and to function as single contact for Top Channel PartnersYou WillImprove customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecastsAchieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partnersConduct monthly/quarterly consultative reviews and health checks analyzing our needsCreate talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customersMaintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teamsGuide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand businessCreate and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of productsManage high volume of customer contacts through phone and email each dayWork with cross-functional teams and management to improve sales processes and achieve a positive customer experienceMaintain a high level of CRM hygiene to ensure all relevant data is captured.May potentially attend vendor events