Specialist, Customer Success

Concentrix; Makati; Remote; PHP 300,000 - 420,000; Full time

Job summary

Concentrix Philippines seeks a customer service professional with 2+ years in handling high-volume calls and emails from home. You will verify contact data, engage customers, and support quota attainment to drive growth.

You will develop product knowledge, capture feedback via surveys and the CRM, and document interactions in MS Office. A proactive, process-oriented mindset helps address roadblocks and ensure customer satisfaction and loyalty.

Qualifications

• Experience in customer service with target-driven environments.
• Ability to handle high call volumes and multi-channel communications.
• Proficiency with CRM systems (Salesforce or similar) and MS Office.

Responsibilities

• Manage high volume of customer contacts via phone and email daily.
• Verify contact information and support product knowledge dissemination.
• Document and track qualitative feedback and measurements through surveys and CRM.
• Address customer concerns and roadblocks to promote satisfaction and adoption.

Skills

Customer service

Sales quota attainment

High-volume calling

Problem solving

Tools

Salesforce CRM

MS Office

Job description

You Have:2+ years of experience working in a customer servicePrior success in achievement of personal and team sales quota/goalsExperience in high-volume callingExperience learning new technology and dataProcess orientation and ability to follow call scriptsProblem solving skillsExcellent knowledge of MS Office programsExperience working with Salesforce.com or similar CRMExperience or willingness to work from homeYou WillManage high volume of customer contacts and communications through phone and email each dayUse contact search and productivity tools to verify contact information is accurateConduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completionDevelop a level of product knowledge to speak intelligently to customers and address specific objectionsDocument and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systemsCapture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, \"Voice of the Customer\"Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usageWork with teams and management to promote a positive customer experience