Special Project Strategy

Shopee; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Shopee in the Philippines is seeking a Project Manager to own end-to-end fulfillment growth initiatives across network expansion, operational efficiency, and seller experience. You will drive cross-functional projects with Site Operations, Logistics, and Customer Service to improve coverage and performance.

The role emphasizes data-driven decision making, defining success metrics, and presenting insights to senior stakeholders as the program scales across sites in Metro Manila and beyond.

Qualifications

• Bachelor's degree in a relevant field.
• Strong SQL and data skills.
• Minimum 2 years in Project Management, preferably in Ecommerce, FMCG or logistics.
• Solid organizational skills with attention to detail.
• Willing to be stationed at Podium, Mandaluyong office.

Responsibilities

• Lead end-to-end Fulfillment Growth initiatives across three core pillars: Network Expansion, Operational Efficiency, and Seller Experience.
• Manage cross-functional projects with Site Operations, Seller Operations, Customer Service, Logistics, and local/regional teams.
• Define success metrics, track impact of initiatives, and present findings to senior stakeholders.
• Use data and customer insights to guide decision-making and foster continuous improvement.

Skills

SQL

Data analysis

Project Management

Education

Bachelor's degree

Job description

Job Description:

About The Team

Own end-to-end program management of SPX’s Advance Fulfilment initiative to support sustainable growth. Improve network coverage, seller experience, and operational efficiency through data-driven initiatives. Identify the constraints across the coverage funnel (supply, space, fulfilment, cost) and lead impactful, scalable solutions. Strengthen collaboration across teams to deliver a seamless experience for stakeholders

Job Description

End-to-End Fulfillment Growth, Lead and execute initiatives across three core pillars:

Network Expansion

• Drive capacity expansion into new sites to support coverage growth
• Manage eligibility criteria that determine which sellers and products qualify for the program
• Balance every coverage-growth decision against RTS risk-

Operational Efficiency

• Manage end-to-end fulfillment and drive execution across site operations
• Identify fulfillment and logistics pain points and design scalable solutions
• Continuously refine processes as the program scales to new sites and volume

Seller Experience

• Drive initiatives to strengthen seller sentiment and experience in the program
• Improve seller ship-out rate, seller retention, and overall parcel handling
• Reduce parcel loss and improve claims resolution processes

Project & Performance Management

• Initiate, prioritize, and drive projects from problem identification to implementation
• Define success metrics and track impact of initiatives against targets
• Use data and customer insights to guide decision-making
• Present findings and recommendations to senior stakeholders

Cross-Functional Collaboration

• Work closely with Site Operations, Seller Operations, Customer Service, Logistics, and internal local/regional teams to improve key experience and operational metrics
• Align stakeholders, drive accountability, and track decisions to ensure successful project delivery

Continuous Improvement & Innovation

• Proactively identify improvement opportunities through data, feedback, and market benchmarking
• Foster a culture of customer-centric thinking and continuous improvement within the team

Requirements

• Bachelor's Degree in Business, Management, Finance, Economics, Statistics, Engineering or equivalent
• Strong SQL / data skill
• At least 2 years experience in Project Management, preferably in the E-commerce, FMCG or logistics industry
• Solid organizational skills including attention to detail and ability to prioritize across multiple objects
• Must be willing to station in Podium, Mandaluyong office