About the Team:
Own end-to-end program management of SPX’s Advance Fulfilment initiative to support sustainable growth. Improve network coverage, seller experience, and operational efficiency through data-driven initiatives. Identify the constraints across the coverage funnel (supply, space, fulfilment, cost) and lead impactful, scalable solutions. Strengthen collaboration across teams to deliver a seamless experience for stakeholders
Job Description:
End-to-End Fulfillment Growth, Lead and execute initiatives across three core pillars:
Network Expansion
- Drive capacity expansion into new sites to support coverage growth
- Manage eligibility criteria that determine which sellers and products qualify for the program
- Balance every coverage-growth decision against RTS risk-
Operational Efficiency
- Manage end-to-end fulfillment and drive execution across site operations
- Identify fulfillment and logistics pain points and design scalable solutions
- Continuously refine processes as the program scales to new sites and volume
Seller Experience
- Drive initiatives to strengthen seller sentiment and experience in the program
- Improve seller ship-out rate, seller retention, and overall parcel handling
- Reduce parcel loss and improve claims resolution processes
Project & Performance Management
- Initiate, prioritize, and drive projects from problem identification to implementation
- Define success metrics and track impact of initiatives against targets
- Use data and customer insights to guide decision-making
- Present findings and recommendations to senior stakeholders
Cross-Functional Collaboration
- Work closely with Site Operations, Seller Operations, Customer Service, Logistics, and internal local/regional teams to improve key experience and operational metrics
- Align stakeholders, drive accountability, and track decisions to ensure successful project delivery
Continuous Improvement & Innovation
- Proactively identify improvement opportunities through data, feedback, and market benchmarking
- Foster a culture of customer-centric thinking and continuous improvement within the team
Requirements:
- Bachelor's Degree in Business, Management, Finance, Economics, Statistics, Engineering or equivalent
- Strong SQL / data skill
- At least 2 years experience in Project Management, preferably in the E-commerce, FMCG or logistics industry
- Solid organizational skills including attention to detail and ability to prioritize across multiple objects
- Must be willing to station in Podium, Mandaluyong office