Portuguese Speaking Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; On-site; PHP 1,216,000 - 1,702,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Job summary

Mercier Consultancy Group seeks a Portuguese Speaking Customer Support Specialist to join a fast-growing Sofia-based team. You will support Portuguese-speaking clients via phone, email and chat, while upholding quality and empathy in every interaction.

You will collaborate with an international team, document interactions in the CRM, and participate in ongoing training to stay updated on products and support methodologies. A relocation package and performance bonus are offered.

Qualifications

• Native or fluent Portuguese (spoken and written) is required.
• Proficient in English for collaboration with an international team.
• Experience in a contact center or service role is advantageous.
• Ability to multitask in a high-volume, dynamic environment.

Responsibilities

• Provide world-class customer support via phone, email, and chat.
• Resolve complex inquiries while maintaining brand standards.
• Document interactions in the CRM system for trend analysis.
• Collaborate with internal departments to troubleshoot issues and improve service.

Skills

Portuguese

English

Customer support

CRM software

Multitasking

Tools

CRM software

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for bridging the gap between top-tier global talent and industry-leading organizations. As a leader in the European recruitment sector, we specialize in placing high-caliber professionals into pivotal roles within the dynamic Customer Support Services industry.

Job Overview

We are currently seeking a motivated professional for a Portuguese Speaking Customer Support Specialist position in Bulgaria to join a fast-growing team in the heart of Sofia. This is one of the most exciting Portuguese-speaking jobs available today, offering you the chance to advance your career while exploring one of the most vibrant hubs for jobs in Bulgaria.

Key Responsibilities

• Provide world-class assistance to customers via phone, email, and chat, ensuring high satisfaction in the Customer Support Services sector.
• Resolve complex inquiries while maintaining brand standards and professional communication.
• Act as the primary point of contact for Portuguese-speaking clients, managing their needs with accuracy and empathy.
• Document all interactions meticulously within our CRM system to track trends and improve service delivery.
• Collaborate with internal departments to troubleshoot issues and provide real-time feedback on customer experience.
• Participate in ongoing training sessions to stay updated on product features and support methodologies.
• Consistently meet performance KPIs and contribute to the team’s collective success in this fast-paced support environment.
• Native or fluent Portuguese (spoken and written) is mandatory for this Customer Support Services role.
• Proficiency in English to collaborate with an international team.
• Exceptional problem-solving skills and a passion for customer success.
• Strong ability to multitask and thrive in a high-volume, dynamic environment.
• Previous experience in a contact center or service-oriented role is considered a distinct advantage.
• A positive, proactive mindset geared toward delivering professional excellence in Bulgaria.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Customer Support Services industry.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate a smooth move to Sofia.
• Attractive Monthly Performance Bonus based on your individual achievements.
• Professional growth opportunities within a global organization known for top-tier Portuguese-speaking jobs.
• And Much More... Life in Bulgaria

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of rich cultural history and modern European lifestyle. Sofia, the capital, is a hidden gem that combines vibrant nightlife, stunning architecture, and a temperate climate, making it one of the most attractive destinations for professionals searching for Portuguese-speaking jobs. Life in Bulgaria provides an affordable cost of living coupled with a high quality of life that is hard to beat in Western Europe.

Beyond the workplace, Bulgaria invites you to enjoy incredible gastronomy, breathtaking mountain ranges, and welcoming local communities. When you accept a Portuguese Speaking Customer Support Specialist position in Bulgaria with us, you aren’t just taking a job; you are embarking on an international adventure. Our full relocation support ensures that your transition to Bulgaria is seamless, allowing you to focus on your career growth while enjoying everything this beautiful country has to offer.