Spanish-Speaking Case Manager: Disability Claims

TechNerds Solutions Inc.; Metro Manila; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Engagement events

Job summary

TechNerds Solutions Inc. is seeking a Case Manager – Spanish Speaking to join our team.

This role provides day-to-day administrative legal support for disability claims up to transfer to an attorney, coordinating with clients, attorneys, and Social Security offices. The successful candidate will communicate in Spanish and English, monitor case progress, and ensure timely completion of required actions across multiple stakeholders.

Qualifications

• Bilingual in Spanish and English (written and spoken) required.
• Prior experience with case management or CRM platforms preferred.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Respond to inquiries in Spanish and English via phone and email per standard workflows.
• Manage multiple time-sensitive disability case claims efficiently and accurately.
• Maintain understanding of case status, required documents, and next steps.
• Proactively communicate with clients about documentary requirements, procedures, and deadlines.
• Follow up with clients to obtain updates and provide status on progress, denials, appeals, and milestones.
• Coordinate with Social Security offices, examiners, and external parties to obtain updates and progress cases.
• Enter client information and document activities in the case management system.
• Ensure documentation is uploaded and maintained in electronic case files.
• Prepare and submit appeals within filing deadlines.
• Collaborate with US Case Managers on reviews, denials, appeals, and withdrawals.

Skills

Spanish & English

Organizational skills

Time management

Multitasking

CRM experience

MS Office

Tools

CRM systems

Microsoft Office

Job description

TechNerds Solutions Inc. is seeking a Case Manager – Spanish Speaking to join our team.

This role provides day-to-day administrative legal support for disability claims up to transfer to an attorney, coordinating with clients, attorneys, and Social Security offices. The successful candidate will communicate in Spanish and English, monitor case progress, and ensure timely completion of required actions across multiple stakeholders.