Disability Benefits Case Manager - Night Shift

Trajector; Cabanatuan; On-site; PHP 300,000 - 360,000; Full time

Benefits offered by this job

Probation salary 25k PHP

HMO coverage + 1 dependent

Paid time off (Sick and Vacation)

Mental Health Leave

Birthday Leave

Work life balance

Job summary

GlobalTek PH is hiring a Case Management Specialist to support clients through disability benefit applications, from filing to potential hearings with an Administrative Law Judge. You will manage client accounts, coordinate with SSA, and ensure accurate information collection and timely submissions.

The role emphasizes organization, attention to detail, efficiency, and strong verbal communication. Competitive salary with comprehensive benefits and growth opportunities are offered.

Qualifications

• Minimum of 6 months BPO experience required, preferably with experience in a healthcare account.
• Proficient in MS Office and other office equipment.
• Excellent communication skills with the ability to resolve client concerns ranging from routine to urgent.
• Attention to detail and accuracy.
• Organizational skills with the ability to multi-task.
• Ability to work independently and complete tasks in a timely manner.

Responsibilities

• Filing appeals on client's disability case.
• Acting as a liaison between the Social Security Administration (SSA) and clients.
• Collecting additional information from clients including medical treatment, employment information, and contact information to include in disability request.
• Educating clients with respect to their medical development process, deadlines, and needed information.
• Assisting clients in completing needed paperwork and submitting to SSA.
• Communicating with clients by phone, email, or text to provide information on updates, obtain details of complaints, and to request clients provide needed information to the SSA.
• Keeping records of interactions with clients and SSA offices including details of inquiries, complaints, comments, and actions taken.
• Reviewing correspondence from client to determine information relevant to accounts shared with SSA.
• Communicating with SSA offices by phone and fax to provide information about their account and obtain information regarding medical evidence SSA needs.
• Checking to ensure client complaints are resolved and directed to supervisors if needed.
• Recommending improvements in company service to increase efficiency and prevent future problems.
• Actively engage in continued training.
• Respond quickly and effectively to changes in procedure.
• Maintain high standards of accuracy in all tasks.
• Follow policies contained in Employee Handbook.
• Complete other tasks as requested by team leader or department management.

Skills

BPO experience

MS Office

Excellent communication

Attention to detail

Organizational skills

Independent work

Job description

GlobalTek PH is hiring a Case Management Specialist to support clients through disability benefit applications, from filing to potential hearings with an Administrative Law Judge. You will manage client accounts, coordinate with SSA, and ensure accurate information collection and timely submissions.

The role emphasizes organization, attention to detail, efficiency, and strong verbal communication. Competitive salary with comprehensive benefits and growth opportunities are offered.