Spanish Speaking Agent

Swift Up; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

Swift Up is seeking a Spanish-speaking Customer Service Representative to assist customers and partners with logistics and shipment-related concerns. You will handle inquiries about deliveries, schedules, documentation, delays, and related issues.

The role requires fluent Spanish, strong English communication, and experience in customer service or logistics. Candidates comfortable with shifting schedules and international customers are encouraged to apply.

Qualifications

• Fluent or highly proficient in Spanish, both written and spoken.
• Good to excellent English communication skills.
• Previous experience in Customer Service, BPO, Logistics, Freight, Transportation, Supply Chain, or a related field is preferred.
• Experience handling international customers is an advantage.
• Strong problem-solving and coordination skills.
• Comfortable handling multiple customer concerns and shipment cases simultaneously.
• Good computer skills and ability to learn logistics, CRM, and tracking systems.

Responsibilities

• Handle inbound and outbound customer inquiries through phone, email, and/or chat
• Communicate professionally with Spanish-speaking customers and partners
• Provide accurate updates regarding shipment status, delivery schedules, ETAs, delays, and other logistics concerns
• Track and monitor shipments and proactively communicate any changes or issues
• Coordinate with carriers, drivers, warehouses, dispatch teams, and other internal departments
• Assist customers with delivery scheduling, rescheduling, and shipment-related requests
• Investigate and resolve issues involving delayed, missing, damaged, or incorrectly delivered shipments
• Maintain accurate records of customer interactions, shipment updates, and resolutions
• Escalate complex or urgent concerns to the appropriate team
• Ensure excellent customer experience while meeting service-level and productivity targets

Skills

Spanish language proficiency

English proficiency

Customer service experience

Logistics knowledge

Tools

CRM software

Job description

About the role

Spanish-Speaking Customer Service Representative to support customers and partners with their logistics and shipment-related concerns. The role will handle inquiries regarding deliveries, shipment status, scheduling, documentation, delays, and other logistics-related matters.

Key responsibilities

• Handle inbound and outbound customer inquiries through phone, email, and/or chat

• Communicate professionally with Spanish-speaking customers and partners

• Provide accurate updates regarding shipment status, delivery schedules, ETAs, delays, and other logistics concerns

• Track and monitor shipments and proactively communicate any changes or issues

• Coordinate with carriers, drivers, warehouses, dispatch teams, and other internal departments

• Assist customers with delivery scheduling, rescheduling, and shipment-related requests

• Investigate and resolve issues involving delayed, missing, damaged, or incorrectly delivered shipments

• Maintain accurate records of customer interactions, shipment updates, and resolutions

• Escalate complex or urgent concerns to the appropriate team

• Ensure excellent customer experience while meeting service-level and productivity targets

About you

• Fluent or highly proficient in Spanish, both written and spoken

• Good to excellent English communication skills

• Previous experience in Customer Service, BPO, Logistics, Freight, Transportation, Supply Chain, or a related field is preferred

• Experience handling international customers is an advantage

• Strong problem-solving and coordination skills

• Comfortable handling multiple customer concerns and shipment cases simultaneously

• Good computer skills and ability to learn logistics, CRM, and tracking systems

• Willing to work shifting schedules, weekends, or holidays as required by business operations