Spanish Bilingual Customer Service Representative. 100K Salary.

Recruitify_HR; Pasig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Recruitify_HR is seeking a bilingual Spanish/English customer support specialist to assist Spanish-speaking clients across multiple channels. You will resolve inquiries, maintain accurate records, and collaborate with the team to ensure high customer satisfaction.

The role requires 3–5 years in customer service, a diploma or equivalent, empathetic and patient problem-solving, and the ability to multitask in a fast-paced environment with flexible shifts including evenings and weekends.

Qualifications

• Diploma or equivalent in a relevant field
• 3–5 years of customer service experience
• Proficiency in Spanish and English
• Empathetic, patient, and solution-oriented
• Ability to multitask in a fast-paced environment
• Flexible shifts including evenings and weekends

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients through various channels
• Resolve customer inquiries and issues in a timely and effective manner
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to ensure customer satisfaction
• Assist in identifying service improvement opportunities based on customer feedback

Skills

Spanish

Bilingual English

Communication

Education

Diploma or equivalent

Job description

Description

• Provide exceptional customer support to Spanish-speaking clients through various channels.
• Resolve customer inquiries and issues in a timely and effective manner.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to ensure customer satisfaction.
• Assist in identifying service improvement opportunities based on customer feedback.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: 3–5 years of customer service experience
• Skills and Competencies: Proficiency in Spanish and English, excellent communication skills
• Qualities and Traits: Empathetic, patient, and solution-oriented
• Responsibilities and Duties: Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• Working Conditions: Flexible shifts including evenings and weekends may be required