Spanish Single Carrier Operations Specialist - LAM

A.P. Moller - Maersk; Pasig; On-site; PHP 500,000 - 750,000; Full time

Job summary

Maersk in Pasig City, Philippines, is seeking a Spanish Single Carrier Operations Specialist to manage end-to-end dispatch operations across truck, rail, and barge networks. This role requires coordinating with customers, carriers, and terminal operators to ensure timely delivery and service excellence.

You will monitor shipments, handle exceptions, and drive continuous improvements while maintaining accurate records.

Qualifications

• Bachelor's Graduate.
• Fluency in Spanish and English required.
• 3-5 years in Customer Service, BPO, Shipping Industry for Voice/Non-voice.
• Willingness to work onsite in Pasig City; Full night shift schedule.
• Proficiency in MS Office and SAP BI or related systems.

Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Skills

Spanish language

English language

Customer service

Shipping industry experience

Education

Bachelor's degree

Tools

MS Office

SAP BI

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.
Spanish Single Carrier Operations Specialist - LAM
This position is responsible for managing end-to-end dispatch operations, including shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations. In addition to dispatch execution, the role oversees exception management activities such as vendor dispute resolution, charge approvals, and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.
Key Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications

• Bachelor's Graduate
• Should be able to speak and write Spanish and English
• Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
• Must be willing to work onsite in Pasig City; Full night shift schedule
• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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