Single Carrier Landside Operations Specialist - Spanish Speaker

Damco Spain SL; Hinoba-an; On-site; PHP 360,000 - 600,000; Full time

Job summary

Maersk in the Philippines is seeking an experienced Customer Service professional to support shipping operations across voice and non-voice channels. You will coordinate end-to-end container dispatch, liaise with customers, carriers, and internal teams, and work on process improvements in a dynamic global environment.

The role requires Spanish and English fluency, a Bachelor's degree, 3–5 years in BPO/shipping, and onsite work in Pasig City with a mid-shift schedule.

Qualifications

• Bachelor's degree required.
• Fluent in Spanish and English.
• 3–5 years in Customer Service, BPO or Shipping industry for voice/non-voice.
• Willing to work onsite in Pasig City; mid-shift schedule.
• Proficient with MS Office and SAP BI tools.

Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks.
• Interact with customers, carriers, terminal operators, and internal stakeholders to resolve issues.
• Monitor shipment movements and identify risks, driving corrective actions.
• Ensure delivery of customer service commitments through planning and communication.
• Deliver a customer-centric experience by addressing inquiries and managing expectations.
• Maintain accurate records and documentation for visibility and compliance.
• Oversee accessorial costs and equipment utilization to drive efficiency.

Skills

Spanish language

English language

Customer service

BPO experience

Shipping industry experience

Education

Bachelor's degree

Tools

SAP BI

MS Office

Job description

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

We Offer

Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.

On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.

On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.

Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.

Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.

Ensure achievement of customer service commitments through effective planning, communication, and exception management.

Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.

Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.

Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.

Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications

Bachelor's Graduate

Should be able to speak and write Spanish and English

Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)

Must be willing to work onsite in Pasig City; Full mid shift schedule

Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague wouldbe responsible foroperating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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