Spanish Single Carrier Operations Senior Specialist - LAM

APM Terminals Gothenburg; Manila; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

Maersk seeks a Spanish-speaking Senior Specialist for Spanish Single Carrier Operations in Pasig City, Philippines. The role covers end-to-end dispatch, vendor management, and continuous improvement to minimize disruptions.

You will coordinate across truck, rail, and barge networks, communicating with customers and carriers in both Spanish and English, and support night shift operations. The ideal candidate has 6–8 years in shipping, a Finance/Accounting background, and is able to work onsite.

Qualifications

• Graduate, ideally Finance and Accounting.
• Spanish and English communication skills required.
• 6–8 years of experience in shipping; preferably landside.

Responsibilities

• Point of contact for the team and backup to the team leader.
• Coordinate end-to-end dispatch across truck, rail, and barge networks.
• Interact with customers, carriers, and internal stakeholders to resolve issues.
• Monitor shipments and take corrective actions.
• Ensure service commitments and maintain records for visibility.
• Manage accessorial costs and equipment utilization.

Skills

Spanish language

English language

Shipping industry experience

Finance and accounting knowledge

Education

Finance and Accounting degree

Tools

MS Office

SAP BI

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting‑edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. We Offer This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen.

Spanish Single Carrier Operations Senior Specialist - LAM This position is responsible for managing end-to-end dispatch operations, including shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations. In addition to dispatch execution, the role oversees exception management activities such as vendor dispute resolution, charge approvals, and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.

Key Responsibilities

• Should be a POC for the team and act as a backup to the team leader Ability to identify wastages in the process, streamline and drive continuous improvements Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications

• Graduate, ideally Finance and Accounting
• Should be able to speak and write Spanish and English
• Minimum of 6-8 years of experience in shipping industry.
• (Better if from landside process)
• Solid experience in Finance, Customer Service, BPO, and other industries can also be considered
• Must be willing to work onsite in Pasig City
• Full night shift schedule

Technical Skills

• MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software. Focus on productivity, quality, WFO adherence, SLA compliance, and Kaizen.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use your website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.