Spanish Single Carrier Operations Specialist - LAM

APM Terminals Gothenburg; Manila; On-site; PHP 469,000 - 714,000; Full time

Job summary

Maersk is hiring for a Spanish Single Carrier Operations Specialist in Pasig City. The role covers end-to-end dispatch operations, coordinating container movements across truck, rail, and barge networks.

You will interact with customers, carriers, and internal teams to resolve issues and ensure on-time delivery. The ideal candidate has 3-5 years in Customer Service, BPO, or Shipping, with fluent Spanish and English and willingness to work full-night shifts onsite in Pasig.

Qualifications

• Bachelor's degree required.
• Fluent in Spanish and English (written and spoken).
• 3-5 years of experience in Customer Service, BPO, or Shipping industry (voice/non-voice).
• Willingness to work onsite in Pasig City; full night shift.

Responsibilities

• Coordinate end-to-end dispatch operations for container movements across transport modes.
• Interact daily with customers, carriers, and internal stakeholders to resolve issues.
• Monitor shipments and identify risks, implementing timely corrective actions.
• Ensure delivery against customer service commitments and manage expectations.
• Maintain accurate records and documentation for visibility and compliance.
• Oversee accessorial costs and equipment utilization to drive efficiency.
• Support cross-functional teams and drive continuous process improvements.

Skills

Spanish language

English language

Customer service

BPO experience

Shipping industry

MS Office

SAP BI

Education

Bachelor's degree

Tools

MS Office

SAP BI

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job. Spanish Single Carrier Operations Specialist - LAM

This position is responsible for managing end-to-end dispatch operations, including shipment planning, carrier assignment, container movement monitoring, and ensuring timely delivery to customer locations. In addition to dispatch execution, the role oversees exception management activities such as vendor dispute resolution, charge approvals, and addressing operational issues that disrupt the standard process flow. The position also drives continuous improvement by identifying and implementing solutions to eliminate recurring disruptions and enhance overall process efficiency.

Key Responsibilities

• Coordinate end-to-end container dispatch operations across truck, rail, and barge networks, ensuring timely execution and service delivery.
• Manage daily interactions with customers, carriers, terminal operators, and internal stakeholders to resolve operational issues and exceptions.
• Monitor shipment and container movements, proactively identifying risks and driving timely corrective actions.
• Ensure achievement of customer service commitments through effective planning, communication, and exception management.
• Deliver a customer-centric experience by addressing inquiries, managing expectations, and contributing to positive NPS outcomes.
• Maintain accurate operational records, system updates, and documentation to ensure visibility, compliance, and process integrity.
• Oversee accessorial costs, equipment utilization, container idling, and related approvals to drive operational efficiency.
• Foster strong stakeholder partnerships, support cross-functional team objectives, and contribute to continuous process and vendor performance improvement.

Qualifications

• Bachelor's Graduate
• Should be able to speak and write Spanish and English
• Minimum of 3-5 years of experience in Customer Service, BPO, Shipping Industry for Voice/Non-voice. (Better if from shipping landside process)
• Must be willing to work onsite in Pasig City; Full night shift schedule
• Technical Skills: MS Office tools, SAP BI applications/tools, programs or systems colleague would be responsible for operating, any other assisting software.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.