Spanish Healthcare Customer Service Representative

IFIVE INC.; Pasig; Vor Ort; PHP 290.000 - 402.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Learning opportunities

Engagement activities

Zusammenfassung

IFIVE INC. is seeking a Healthcare Customer Service Representative – Spanish to join our Pasig team. This role focuses on patient support, appointment management, intake coordination, and accurate medical record keeping, with Spanish-speaking patients.

You will handle inquiries, enter data into the EHR, and collaborate with internal teams while working night shifts onsite at Rockwell Ortigas. Fluency in Spanish and English, plus at least 12 months BPO experience, are essential.

Qualifikationen

• 12+ months Spanish-speaking experience in a BPO or similar.
• Fluent communication in Spanish and English.
• Excellent verbal communication and active listening; professional handling of inquiries.
• Strong customer service and interpersonal skills; ability to build rapport.
• Excellent organizational skills and attention to detail with patient information.
• Proficient data entry and general computer applications.
• Experience with EHR systems is an advantage.
• Ability to work independently and coordinate with internal teams.
• Willing to work night shifts.
• Onsite work at Rockwell Business Center Ortigas, Pasig City.

Aufgaben

• Handle inbound and outbound calls to schedule patient appointments and manage scheduling changes.
• Clearly communicate care model, team structure, and benefits of care groups versus hospitals.
• Professionally manage challenging conversations while maintaining a positive tone and trust.
• Complete callback reports and re-engage patients as appropriate.
• Manage lead intake by contacting approved leads and gathering required information.
• Enter patient and case details into the EHR system accurately.
• Receive, review, and distribute incoming faxed reports to appropriate departments.
• Prepare and proofread patient history documentation for completeness and accuracy.
• Submit patient records for internal review and update the EHR with finalized information.
• Perform other duties as assigned.

Kenntnisse

Spanish language

English language

Communication skills

Data entry

Record keeping

Team coordination

Tools

EHR systems

Jobbeschreibung

Highlights

• Competitive compensation and benefits packages
• Continuous professional development and learning opportunities
• Regular engagement activities and events

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HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE – SPANISH

Work for our global clients and immerse yourself in our rich and diverse company culture where you can thrive, grow, and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Healthcare Customer Service Representative – Spanish to join our team.

This role is responsible for providing patient support and administrative assistance to a healthcare practice by handling patient inquiries, managing appointments, coordinating patient intake, and maintaining accurate medical records. The successful candidate will communicate with Spanish-speaking patients, build positive patient relationships, and ensure the accurate collection and documentation of patient information while supporting the smooth delivery of healthcare services.

MAIN RESPONSIBILITIES

• Handle inbound and outbound calls to schedule appointments for new patients, confirm upcoming visits, and manage scheduling changes for existing patients.
• Clearly communicate the company's care model, team structure, and the benefits of independent or specialized care groups compared to large hospital systems.
• Professionally manage challenging or difficult conversations while maintaining a positive tone, building trust, and preserving patient relationships.
• Complete callback reports and proactively contact patients to encourage re-engagement and resume care when appropriate.
• Manage lead intake by contacting approved leads, scheduling appointments, and gathering all required case information.
• Collect and document relevant case details, including attorney information, workers' compensation data, and auto accident information.
• Accurately enter patient and case information into the Electronic Health Record (EHR) system.
• Collect and document patient histories while establishing rapport during intake and follow-up communications.
• Receive, review, and distribute incoming faxed reports and documentation to the appropriate internal departments or team members.
• Prepare and proofread patient history documentation to ensure completeness and accuracy.
• Submit patient records for internal review and enter finalized information into the EHR system.
• Perform other duties and responsibilities as assigned.

REQUIREMENTS

• At least 12 months Spanish-speaking experience in a BPO or similar.
• Strong communication skills in both Spanish and English.
• Excellent verbal communication and active listening skills, with the ability to handle patient inquiries and challenging conversations professionally.
• Strong customer service and interpersonal skills, with the ability to establish rapport and maintain positive patient relationships.
• Excellent organizational skills and attention to detail when handling patient information and medical documentation.
• Ability to manage appointment scheduling, patient follow-ups, and multiple administrative tasks efficiently.
• Proficiency in data entry and general computer applications.
• Experience with Electronic Health Record (EHR) systems is an advantage.
• Ability to handle confidential patient information with professionalism and discretion.
• Ability to work independently while coordinating effectively with internal teams.
• Willing to work on a night shift schedule.
• Willing to work onsite at 6th floor, Tower 1, Rockwell Business Center Ortigas, Pasig City (beside The Medical City).