Remote Healthcare Spanish Bilingual CSR

My Global Connection; Manila; On-site; PHP 312,480 - 468,720; Full time

Benefits offered by this job

Work-from-home setup

Performance-based incentives

13th month pay

Vacation leave and sick leave benefits

Philippine holiday pay

Job summary

My Global in the Philippines is seeking a Customer Service Representative who can handle inquiries in Spanish and English, delivering accurate information and resolving concerns with empathy.

This work-from-home role requires healthcare awareness, strong communication, and ability to follow guidelines while coordinating with internal teams to improve satisfaction. Competitive incentives and benefits are provided.

Qualifications

• Bilingual English/Spanish required.
• At least 1 year of call center or care work experience; healthcare experience preferred but not required.
• Strong empathy for delicate healthcare situations.
• Solid communication skills in English with ability to build rapport.
• High emotional intelligence and ability to remain calm under pressure.
• Strong active listening to catch key points during conversations.

Responsibilities

• Handle customer inquiries via calls in Spanish and English.
• Provide professional resolutions to customer concerns in a timely manner.
• Accurately record customer interactions and updates.
• Follow company guidelines, processes, and performance metrics.
• Coordinate with internal teams to improve customer satisfaction.

Skills

Bilingual English/Spanish

Call center experience

Empathy

Communication skills

Emotional intelligence

Active listening

Internet speed requirement

Job description

My Global in the Philippines is seeking a Customer Service Representative who can handle inquiries in Spanish and English, delivering accurate information and resolving concerns with empathy.

This work-from-home role requires healthcare awareness, strong communication, and ability to follow guidelines while coordinating with internal teams to improve satisfaction. Competitive incentives and benefits are provided.