Spanish Patient Services Representative (with 25k SOB)

MED-METRIX INTERNATIONAL PH-I, INC.; Pasig; Presencial; PHP 279.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

8-Hour Shifts

Fixed Weekends Off

HMO Day 1 with 2 dependents covered

Medical Cash Allowance

Rice Allowance

Clothing Allowance

Free Lunch Daily

Paid Time Off

Training and Staff Development

Employee Engagement Activities

Internal Mobility Opportunities

Descripción de la vacante

Med-Metrix International PH-I, INC. in Ortigas, Pasig City, Philippines is seeking a Spanish bilingual representative to professionally address caller inquiries, resolve problems, and collect self-pay balances.

The role requires fluency in English and Spanish, strong communication, and teamwork. The candidate should be comfortable with US hours, proficient in MS Office, and able to maintain composure on challenging calls.

Formación

• Strong verbal communication skills in English and Spanish.
• Ability to work well individually and in a team environment.
• Proficiency with MS Office.
• Strong organizational skills.
• Ability to maintain composure on difficult calls with customers.
• Willingness to work US hours.
• Amenable to on-site work in Ortigas, Pasig City.

Responsabilidades

• Respond to patient inquiries, disputes, and requests by phone.
• Process patient credit card payments over the phone to resolve balances.
• Understand healthcare claims processing concepts (ICD-9/10, CPT, HCPC) and 1500 forms.
• Apply knowledge of revenue cycle and reimbursement concepts.
• Utilize GE and Epic workflow systems and related tools.
• Analyze and resolve issues on patient accounts.
• Collaborate cooperatively with patients, staff, and management.
• Adhere to client policies and departmental procedures.
• Meet daily productivity and quality standards.
• Maintain confidentiality per HIPAA and PHI guidelines.
• Handle other duties within Call Center responsibilities.

Conocimientos

Bilingual English/Spanish

MS Office

Organizational skills

Team player

Descripción del empleo

Experience these exceptional benefits when you join Med-Metrix!

• 8-Hour Shifts, Fixed Weekends Off
• Day 1 HMO with 2 of your dependents covered for FREE
• Medical Cash Allowance
• Rice Allowance
• Clothing Allowance
• Free Lunch Daily
• Paid Time Off
• Training and Staff Development
• Employee Engagement Activities
• Opportunities for Internal Mobility

Job Purpose

The Spanish Bilingual Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances.

Duties and Responsibilities

• Respond to patient inquiries, requests, and disputes over the phone by clarifying, researching, locating, and providing information.
• Process patient credit card payments over the phone to resolve outstanding self-pay balances.
• Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms.
• Possess working knowledge of the fundamental concepts in healthcare reimbursement methodologies and revenue cycle.
• Uses the GE and Epic workflow systems and other tools available to them.
• Ability to analyze, identify and resolve issues on patient accounts.
• Act cooperatively and courteously with patients, visitors, co-workers, management and clients.
• Adheres to the policies and procedures established for the client/team.
• Meets and maintains daily productivity standards established in departmental policies.
• Meets and maintains quality standards established in departmental policies.
• Maintains confidentiality at all times; adhere to HIPAA and PHI Guidelines. Ability to maintain composure when handling particularly difficult calls with customers.
• Perform all other tasks related to Call Center Department areas of responsibilities.
• Performs other related duties and special projects as required.

Qualifications

• Strong verbal communication skills in both English and Spanish, required

• Ability to work well individually and in a team environment
• Proficiency with MS Office
• Strong organizational skills
• Ability to maintain composure when handling particularly difficult calls with customers
• Must be willing work US hours
• Must be amenable to work on site Ortigas, Pasig City

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.