Spanish Bilingual CSR (with Healthcare Experience) | Manila | 55k SOB

Omega Healthcare Management Services Inc.; Pasig; On-site; PHP 240,000 - 300,000; Full time

Job summary

Omega Healthcare Management Services Inc. is seeking a Spanish bilingual Customer Service Specialist in the Philippines to handle inbound and outbound calls and support billing and accounts receivable tasks.

The role requires a high school diploma or 2nd year college, fluent English and B2 level Spanish, and at least 1 year in customer service within BPO or healthcare. Willingness to work a graveyard shift and start ASAP is essential.

Qualifications

• At least SHS graduate or 2nd year college.
• Fluent in English and proficient in Spanish (B2).
• Preferably 1 year in customer service in BPO/healthcare.

Responsibilities

• Answer incoming and outgoing customer calls and resolve accounts.
• Provide information, address questions, and handle customer complaints.
• Input data into Accounts Receivable Billing System and maintain notes.
• Edit and release accounts for billing.
• Adhere to company policies and security procedures.
• Follow information systems security policies and report issues.

Skills

English fluency

Spanish (B2)

Customer service experience

Interpersonal skills

Willingness for graveyard shift

Education

SHS graduate or 2nd year college

Job description

About Omega Healthcare

Founded in 2003, Omega Healthcare Management Services® (Omega Healthcare) is an AI-driven healthcare solutions company that partnersacross the healthcare ecosystem to deliver breakthrough resultsby reimagining and elevating revenue operations.Powered by the Omega Digital Platform®, our agentic AI engineleverages adaptive intelligence to drive automation, complemented by deep human expertise to help optimize performance and deliver sustained financial and clinical outcomes—while enhancing patient satisfaction.

Omega Healthcare empowers organizations across provider, payer, and life sciences sectorsto navigate today’s healthcare challenges while building the agility to adapt as healthcare and technology continue to evolve rapidly.Recognized by industry analysts, Omega Healthcare has consistently been ranked a leader in driving operational performance excellence.

About the Role

The Spanish BilingualCustomer Service Specialist is responsible for handling customer telephone calls, both incoming and out-going.Incumbent is responsible for establishing the means by which an account will be paid, by either billing the patient, a third party payor (insurance), or recommending the account be assigned to an outside collection agency.

• Answer incoming customer service telephone calls and take appropriate action to resolve accounts.

• Answer questions, process information obtained from patients and process customer complaints by giving information to the appropriate person.

• Input information obtained and enters notes relating to an account into Accounts Receivable Billing System, as needed.

• Edit and release accounts for billing.

• Adhere to all company policies and procedures.

• Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered.Report information systems security problems.

Qualifications:

• At least SHS Graduate or 2nd year college undergraduate

• Must be fluent in speaking ENGLISH and B2 proficiency level in SPANISH language

• Preferably with at least 1 year minimum experience in customer service in the BPO and Healthcare Experience

• Excellent interpersonal and customer service skills

• Must be willing to work on graveyard schedule

• Can start ASAP