Spanish Bilingual | IT Help Desk Specialist - Retail Account

Cognizant Technology Solutions Philippines Inc.; Quezon City; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is hiring a bilingual technical support specialist to assist customers in Spanish and English. This role handles voice, email, and chat channels from a hybrid work setup in Metro Manila.

You will troubleshoot across systems, software, hardware, and accounts, document incidents, and ensure SLA-aligned resolutions while delivering friendly, professional service to global clients.

Qualifications

• Completed at least 2nd year of college or senior high school diploma.
• At least 6 months of technical support/service desk experience.
• Proficiency in spoken and written Spanish.
• Willing to work in a hybrid setup.

Responsibilities

• Provide technical support and troubleshooting to customers via voice, email, and chat in Spanish and English.
• Resolve system, software, hardware, account access, and service desk issues with timely resolution.
• Document, track, and escalate incidents following SLAs.

Skills

Spanish language proficiency

Technical support

Education

Senior High School or 2nd year college

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job Description:

• Provide technical support and troubleshooting assistance to customers through voice, email, and chat channels in both Spanish and English.

• Resolve system, software, hardware, account access, and service desk-related concerns while ensuring timely issue resolution.

• Document, track, and elevate technical incidents following established support processes and service level agreements (SLAs).

Who Thrives Here:

• Completed atleast 2nd year College or Senior Highschool graduate

• Atleast 6 months of Technical Support/Service Desk experience required

• Proficiency in Spanish both oral and written

• Willing to work in Giga on a hybrid set up
  

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply. *