Spanish Bilingual Customer Service Representative | Video Sharing Platform

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

iPhone 18 Pro Max through FIRST WIN P

Promo incentives

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking entry-level customer service representatives who can support Spanish-speaking and English-speaking customers onsite in Taguig.

The role emphasizes high-quality interactions, accurate documentation, and collaboration with internal teams to resolve complex issues. Candidates should be bilingual, willing to work on shifting schedules, and must have two years of college completed with readily available work documents.

Qualifications

• Written and Verbal language proficiency in Spanish and English.
• Candidate must have completed 2 years in college.
• Willingness to work onsite in McKinley Hill, Taguig or Vertis North on shifting schedules.
• Candidate must have readily available work documents.

Responsibilities

• Provide exceptional customer service and support to Spanish-speaking and English-speaking customers via phone, email, or chat.
• Address inquiries, resolve account-related concerns, and deliver timely solutions while maintaining a positive experience.
• Accurately document customer interactions and follow established processes to meet quality standards.
• Collaborate with internal teams to resolve complex issues and ensure efficient handling of customer concerns.

Skills

Spanish language proficiency

English language proficiency

Education

Two years in college

Job description

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients' toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Key Responsibilities

• Provide exceptional customer service and support to Spanish-speaking and English-speaking customers through phone, email, or chat channels.

• Address customer inquiries, resolve account-related concerns, and deliver timely solutions while ensuring a positive customer experience.

• Accurately document customer interactions and follow established processes to meet quality and service standards.

• Collaborate with internal teams to resolve complex issues and ensure customer concerns are handled efficiently.

Who Thrives Here:

• Written and Verbal language proficiency in Spanish and English

• Candidate must have completed 2 years in college

• Willingness to work onsite in McKinley Hill, Taguig or Vertis North on shifting schedules

• Candidate must have readily available work documents

Why Join Us?

At Cognizant, we don't just offer jobs-we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You're not just filling a seat-you're building a future.

• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.

• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Qualified hires may get a chance to win an iPhone 18 Pro Max through our FIRST WIN Promo.

Terms and conditions apply. *