Spanish CSR

Recruitify_HR; Taguig; On-site; PHP 335,000 - 614,000; Full time

Job summary

Recruitify_HR is seeking a customer support professional fluent in Spanish to handle inquiries across multiple channels from the Philippines. The role emphasizes quick issue resolution, accurate record-keeping, and delivering excellent service to maintain high customer satisfaction.

Ideal candidates have 3–5 years of experience in customer service, a Bachelor’s degree, and strong bilingual communication skills in Spanish and English. Flexible hours including evenings and weekends may be required.

Qualifications

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in customer service or a related field.
• Skills and Competencies: Proficiency in both Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem-solving ability, patience, and a customer-oriented mindset.
• Working Conditions: May require working flexible hours including evenings and weekends.

Responsibilities

• Handle customer inquiries and provide support in Spanish across various communication channels.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Document interactions with customers and maintain accurate records of support provided.
• Collaborate with team members to improve processes and enhance the customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills

Bilingual Spanish/English

Communication skills

Education

Bachelor’s degree in a relevant field

Job description

• Handle customer inquiries and provide support in Spanish across various communication channels.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Document interactions with customers and maintain accurate records of support provided.
• Collaborate with team members to improve processes and enhance the customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Description

• Handle customer inquiries and provide support in Spanish across various communication channels.
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
• Document interactions with customers and maintain accurate records of support provided.
• Collaborate with team members to improve processes and enhance the customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3–5 years of experience in customer service or a related field.
• Skills and Competencies: Proficiency in both Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem-solving ability, patience, and a customer-oriented mindset.
• Working Conditions: May require working flexible hours including evenings and weekends.