Spanish Bilingual CSR (Customer Service) - Salary upto 120K+Inc.

Recruitify_HR; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a Customer Service Specialist to assist customers and provide accurate information in English and Spanish, resolving inquiries with courtesy and professionalism.

You will document interactions, maintain records in the database, and collaborate with the team to improve processes. The role requires 1–3 years of experience, a bachelor’s degree, and a customer‑centric, empathetic mindset. This position offers growth in a dynamic, fast-paced workplace.

Qualifications

• 1-3 years of customer service experience.
• Bachelor’s degree in a related field is preferred.
• Bilingual English and Spanish proficiency required.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and handle high call volumes.

Responsibilities

• Assist customers with inquiries and provide accurate information in English and Spanish.
• Resolve issues and complaints effectively while maintaining a high level of customer satisfaction.
• Document customer interactions and maintain records in the company's database.
• Collaborate with team members to improve processes and deliver better service.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Bilingual Spanish-English

Excellent communication

Education

Bachelor’s degree

Job description

• Assist customers with inquiries and provide accurate information in both English and Spanish.
• Resolve issues and complaints effectively while maintaining a high level of customer satisfaction.
• Document customer interactions and maintain records in the company's database.
• Collaborate with team members to improve processes and deliver better service.
• Participate in training sessions to enhance product knowledge and customer service skills.

Description

• Assist customers with inquiries and provide accurate information in both English and Spanish.
• Resolve issues and complaints effectively while maintaining a high level of customer satisfaction.
• Document customer interactions and maintain records in the company's database.
• Collaborate with team members to improve processes and deliver better service.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service.
• Skills and Competencies: Bilingual in Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem-solving abilities, empathetic attitude, and a customer-centric approach.
• Working Conditions: Ability to work in a fast-paced environment and handle high call volumes.