Spanish Bilingual CSR (Customer Service) - Salary upto 120K+Inc.

Recruitify_HR; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Recruitify HR in Taguig, Philippines, is seeking a responsive Customer Service Representative fluent in English and Spanish to assist customers, resolve issues, and document interactions.

The role emphasizes high call volumes, teamwork, ongoing training, and a customer-centric approach to deliver excellent service.

If you have 1–3 years of experience and a Bachelor's degree, you will fit well and grow with our fast-paced environment.

Qualifications

• Educational qualifications: Bachelor’s degree in a relevant field preferred.
• Experience: 1–3 years in customer service.
• Skills: Bilingual in Spanish and English, excellent communication skills.

Responsibilities

• Assist customers with inquiries and provide accurate information in both English and Spanish.
• Resolve issues and complaints effectively while maintaining high customer satisfaction.
• Document customer interactions and maintain records in the company’s database.
• Collaborate with team members to improve processes and deliver better service.
• Participate in training sessions to enhance product knowledge and customer service skills.

Skills

Bilingual in Spanish & English

Education

Bachelor’s degree in relevant field

Job description

• Assist customers with inquiries and provide accurate information in both English and Spanish.
• Resolve issues and complaints effectively while maintaining a high level of customer satisfaction.
• Document customer interactions and maintain records in the company's database.
• Collaborate with team members to improve processes and deliver better service.
• Participate in training sessions to enhance product knowledge and customer service skills.

Description

• Assist customers with inquiries and provide accurate information in both English and Spanish.
• Resolve issues and complaints effectively while maintaining a high level of customer satisfaction.
• Document customer interactions and maintain records in the company's database.
• Collaborate with team members to improve processes and deliver better service.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in customer service.
• Skills and Competencies: Bilingual in Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem-solving abilities, empathetic attitude, and a customer-centric approach.
• Working Conditions: Ability to work in a fast-paced environment and handle high call volumes.