10 Spanish Technical Support Representative 50k - 60k + 10%

Global Group Innovative Services, Inc.; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

A customer service solutions provider in Taguig is seeking a Customer Service Representative. The role involves handling customer inquiries via phone, email, and chat while providing product information. Ideal candidates should have a High School diploma, be bilingual in Spanish and English, and possess excellent communication skills. The work environment may allow for remote options, requiring strong problem-solving abilities and a positive attitude.

Qualifications

• Preferred experience level is less than 1 year in customer service.
• Candidate should have excellent communication and problem-solving skills.
• Skills: bilingual in Spanish and English; strong communication; problem-solving.

Responsibilities

• Handle customer inquiries and provide product information.
• Assist customers via phone, email, and chat.
• Document interactions and update customer records.
• Maintain knowledge of products and services to assist customers effectively.
• Document interactions and update customer records accurately.
• Collaborate with team to identify process improvements.

Skills

Bilingual in Spanish and English

Excellent communication skills

Problem-solving abilities

Education

High/Senior High School diploma

Job description

Responsibilities

• Handle customer inquiries, resolve issues, and provide product information.
• Provide prompt and courteous assistance to customers via phone, email, and chat.
• Resolve inquiries and complaints efficiently while ensuring customer satisfaction.
• Maintain comprehensive knowledge of products and services to assist customers effectively.
• Document interactions and update customer records accurately.
• Collaborate with team members to identify process improvements.

Qualifications

• Educational Qualifications: High/Senior High School diploma required.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Bilingual in Spanish and English, excellent communication skills, problem‑solving abilities.
• Working Conditions: Office setting, potential for remote work; requires extended periods of sitting.
• Qualities and Traits: Patient, empathetic, and a team player with a positive attitude.