Spanish Bilingual Technical Support Representative

UnifyCX; Philippines; On-site; PHP 250,000 - 350,000; Full time

Job summary

unifyCX is hiring a Spanish bilingual Technical Support Representative to assist Spanish-speaking customers with internet service, connectivity, and account concerns. You will troubleshoot issues, communicate in Spanish and English, and document steps across multiple systems.

The role requires 1+ year in ISP tech support or call center experience, strong Spanish and English skills, a high school diploma, and willingness to work onsite with rotating shifts in the Philippines.

Qualifications

• At least 1 year of Technical Support experience in an Internet Service Provider (ISP) account.
• Fluent Spanish and strong English communication, both written and verbal.
• At least 1 year of experience in a call center/BPO environment.
• High school diploma or equivalent.
• Strong technical troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to de-escalate and resolve customer concerns.
• Experience using CRM tools, ticketing systems, and basic computer applications.
• Ability to troubleshoot internet connectivity, Wi-Fi, modem/router, and other basic ISP-related technical concerns.
• Ability to meet performance, productivity, quality, and customer satisfaction targets.
• Ability to multitask across multiple systems while maintaining accuracy.
• Willingness to work onsite and adapt to rotating or flexible schedules.
• Ability to remain professional, adaptable, and positive in a fast-paced environment.

Responsibilities

• Assist customers with internet service, connectivity, equipment, and account concerns.
• Troubleshoot and resolve technical issues efficiently.
• Provide clear and professional support in both Spanish and English.
• Handle escalated concerns while maintaining empathy and professionalism.
• Recommend appropriate services, upgrades, or solutions when applicable.
• Accurately document customer interactions and troubleshooting steps.
• Meet customer satisfaction, quality, and productivity targets.
• Navigate multiple systems while assisting customers.

Skills

Spanish language proficiency

English language proficiency

Customer service

Technical troubleshooting

Communication skills

Multitasking

De-escalation

Education

High School Diploma

Tools

CRM tools

Ticketing systems

Basic computer apps

Job description

Spanish Bilingual Technical Support Representative

What Will You Do

We are looking for a Spanish-bilingual Technical Support Representative who can provide excellent customer service and technical assistance to Spanish-speaking customers.

• Assist customers with internet service, connectivity, equipment, and account concerns.
• Troubleshoot and resolve technical issues efficiently.
• Provide clear and professional support in both Spanish and English.
• Handle escalated concerns while maintaining empathy and professionalism.
• Recommend appropriate services, upgrades, or solutions when applicable.
• Accurately document customer interactions and troubleshooting steps.
• Meet customer satisfaction, quality, and productivity targets.
• Navigate multiple systems while assisting customers.

Who you are

Required Qualifications:

• At least 1 year of Technical Support experience, specifically from an Internet Service Provider (ISP) account.
• Fluent Spanish and strong English communication skills, both written and verbal.
• At least 1 year of experience in a call center/BPO environment.
• High school diploma or equivalent.
• Strong technical troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to de-escalate and resolve customer concerns.
• Customer-first mindset with a focus on providing excellent technical support and service.
• Experience using CRM tools, ticketing systems, and basic computer applications.
• Ability to troubleshoot internet connectivity, Wi-Fi, modem/router, and other basic ISP-related technical concerns.
• Ability to meet performance, productivity, quality, and customer satisfaction targets.
• Ability to multitask across multiple systems while maintaining accuracy.
• Willingness to work onsite and adapt to rotating or flexible schedules.
• Ability to remain professional, adaptable, and positive in a fast-paced environment.

Preferred Qualifications

• 2 or more years of BPO or call center experience.
• Previous experience supporting internet, broadband, telecommunications, or ISP services.
• Previous experience handling technical escalations or complex customer concerns.
• Experience with billing inquiries, service upgrades, retention, and objection handling.
• Previous back-office, data entry, or documentation experience.
• Knowledge of customer retention strategies and techniques.
• Strong attention to detail and accuracy when reviewing customer and account information.
• Ability to manage multiple tasks and prioritize effectively.

Who we are

unifyCX is a global Business Process Outsourcing company with operations across the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide contact center, business processing, and technology outsourcing solutions to clients worldwide.

At unifyCX, we use innovative technology and AI solutions to enhance customer experience and operational efficiency.

unifyCX is a certified minority-owned business and an Equal Opportunity Employer (EOE) that welcomes diversity.