Bilingual Spanish/English Tech Support Specialist (ISP)

UnifyCX; Philippines; On-site; PHP 250,000 - 350,000; Full time

Job summary

unifyCX is hiring a Spanish bilingual Technical Support Representative to assist Spanish-speaking customers with internet service, connectivity, and account concerns. You will troubleshoot issues, communicate in Spanish and English, and document steps across multiple systems.

The role requires 1+ year in ISP tech support or call center experience, strong Spanish and English skills, a high school diploma, and willingness to work onsite with rotating shifts in the Philippines.

Qualifications

• At least 1 year of Technical Support experience in an Internet Service Provider (ISP) account.
• Fluent Spanish and strong English communication, both written and verbal.
• At least 1 year of experience in a call center/BPO environment.
• High school diploma or equivalent.
• Strong technical troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to de-escalate and resolve customer concerns.
• Experience using CRM tools, ticketing systems, and basic computer applications.
• Ability to troubleshoot internet connectivity, Wi-Fi, modem/router, and other basic ISP-related technical concerns.
• Ability to meet performance, productivity, quality, and customer satisfaction targets.
• Ability to multitask across multiple systems while maintaining accuracy.
• Willingness to work onsite and adapt to rotating or flexible schedules.
• Ability to remain professional, adaptable, and positive in a fast-paced environment.

Responsibilities

• Assist customers with internet service, connectivity, equipment, and account concerns.
• Troubleshoot and resolve technical issues efficiently.
• Provide clear and professional support in both Spanish and English.
• Handle escalated concerns while maintaining empathy and professionalism.
• Recommend appropriate services, upgrades, or solutions when applicable.
• Accurately document customer interactions and troubleshooting steps.
• Meet customer satisfaction, quality, and productivity targets.
• Navigate multiple systems while assisting customers.

Skills

Spanish language proficiency

English language proficiency

Customer service

Technical troubleshooting

Communication skills

Multitasking

De-escalation

Education

High School Diploma

Tools

CRM tools

Ticketing systems

Basic computer apps

Job description

unifyCX is hiring a Spanish bilingual Technical Support Representative to assist Spanish-speaking customers with internet service, connectivity, and account concerns. You will troubleshoot issues, communicate in Spanish and English, and document steps across multiple systems.

The role requires 1+ year in ISP tech support or call center experience, strong Spanish and English skills, a high school diploma, and willingness to work onsite with rotating shifts in the Philippines.