Spanish-English Tech Support Specialist

UnifyCX; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Job summary

UnifyCX in the Philippines is seeking a Spanish bilingual Technical Support Agent to join a dynamic team handling Spanish- and English-speaking customers. You will diagnose issues, provide step-by-step troubleshooting, and ensure a high-quality customer experience.

Requirements include fluent Spanish, average English, and 1 year in a call center or technical support. On-site work in Quezon City, with opportunities to collaborate across global markets.

Qualifications

• Average English and fluent Spanish with proper grammar in both languages.
• 1 year of experience in a Call Center or Technical Support setting.
• High school diploma or equivalent.

Responsibilities

• Assist Spanish- and English-speaking customers with technical concerns and inquiries.
• Diagnose and troubleshoot issues, providing clear, step-by-step guidance.
• Escalate and resolve complex problems while maintaining customer satisfaction.
• Educate customers on product features, system functionality, and basic troubleshooting.
• Document interactions and resolutions in CRM and other systems.
• Collaborate with internal teams to resolve technical issues and meet performance goals.

Skills

Spanish language

English language

Communication skills

Education

High School Diploma

Bachelor's or related degree (IT/CS/Communications/Business)

Tools

CRM tools

Microsoft Office

Job description

UnifyCX in the Philippines is seeking a Spanish bilingual Technical Support Agent to join a dynamic team handling Spanish- and English-speaking customers. You will diagnose issues, provide step-by-step troubleshooting, and ensure a high-quality customer experience.

Requirements include fluent Spanish, average English, and 1 year in a call center or technical support. On-site work in Quezon City, with opportunities to collaborate across global markets.