Spanish Bilingual Representative (Healthcare)

Flatworld Solutions (Philippines), Inc.; Davao City; On-site; PHP 250,000 - 420,000; Full time

Job summary

Flatworld Solutions (Philippines), Inc. is seeking a patient support specialist to handle clinic calls, assist with scheduling, and relay requests to clinicians.

You'll be the first point of contact, providing essential clinic information and routing questions to the right staff. Requirements include excellent English and Spanish communication, a patient-centric approach, and proficiency with CRM/HER/eClinicalWorks.

Qualifications

• Ability to communicate with patients in English and Spanish.
• Polite, empathetic, calm, professional demeanor when speaking with patients.
• Proficient in documenting call details in CRM systems.
• Healthcare background is advantageous.
• Ability to escalate to staff or providers as needed.

Responsibilities

• Answer incoming calls professionally and courteously.
• Assist patients with scheduling, rescheduling, and cancellations.
• Relay prescription refill requests to clinical staff per clinic protocols.
• Serve as the first contact for patients and route inquiries to appropriate staff.
• Provide clinic information including locations, insurance plans, providers, and office info.
• Document patient interactions accurately and relay messages promptly.
• Escalate urgent or sensitive concerns to clinical staff when needed.

Skills

Bilingual English and Spanish

Excellent communication

Customer-centric

Strong customer service

Tools

CRM/HER/eClinicalWorks

Job description

Key Responsibilities

• Answer incoming calls for the clinic in a professional and courteous manner

• Assist patients with scheduling, rescheduling, and canceling appointments

• Relay prescription refill requests to the clinical staff/providers following clinic protocols

• Serve as the first point of contact for patients by addressing general inquiries and routing clinical or complex concerns to the appropriate staff or provider

• Provide patients with basic clinic information, including: Clinic locations, Accepted insurance plans, Available providers and General office information

• Document patient interactions accurately and ensure messages are relayed promptly to the appropriate team members

• Escalate urgent or sensitive concerns appropriately to clinical staff or providers when needed

Skills and Qualifications

• Excellent communication and interpersonal skills: The candidate must be able to effectively communicate with patients in both English and Spanish.

• Customer centric: Polite, and empathetic, has the ability to remain calm, professional, and compassionate when speaking with patients

• Proficiency in CRM/HER/eClinicalWorks systems: The candidate must be able to accurately document call details and patient information.

• Strong customer service skills: The candidate must maintain high levels of customer service while handling objections professionally.

• The candidate must have the ability to appropriately escal… staff member or provider

• Medical or healthcare background such as nursing, physiotherapy etc. is a good advantage