Customer Support Representative

Noon Dalton Philippines Inc; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO month 1

Monthly performance bonus

Engagement activities

Annual appraisal

12 Days Leaves Annually

US or UK Bank Holidays (depending on账户

Birthday incentives

Fun working environment

Job summary

Noon Dalton Philippines Inc. is seeking customer-focused Call Center Representatives to provide excellent service and patient engagement for our healthcare operations in Cebu City.

You will handle inbound calls, follow scripts, and document interactions with accuracy, while maintaining a professional demeanor. The ideal candidate communicates clearly in English with a professional accent; Spanish language proficiency is strongly preferred and may lead to higher compensation.

Qualifications

• High school diploma or equivalent.
• Clear English communication with a professional accent.
• Spanish language proficiency strongly preferred, with conversational or professional capability favored for higher pay.
• Patient engagement and customer service aptitude.
• Attention to detail.
• Ability to follow established processes and scripts.
• Reliability and punctuality.
• Healthcare industry exposure preferred.
• Previous phone-based customer interaction experience preferred.

Responsibilities

• Answer incoming patient calls and provide excellent customer service.
• Handle patient inquiries with empathy and advocacy.
• Maintain professional demeanor and communicate clearly with patients.
• Follow established call scripts and procedures.
• Document calls accurately in the system.
• Meet quality and performance KPIs.
• Collaborate with team to improve processes and service delivery.

Skills

Clear English communication

Professional accent

Spanish language proficiency

Patient engagement

Attention to detail

Ability to follow scripts

Reliability & punctuality

Healthcare exposure

Phone-based customer service

Education

High school diploma or equivalent

Job description

About the role

We are seeking customer-focused Call Center Representatives to provide excellent customer service and patient engagement for our healthcare operations. This role requires clear communication, empathy, and the ability to handle patient inquiries with professionalism and care.

Key responsibilities

• Answer incoming patient calls and provide excellent customer service


• Handle patient inquiries with empathy and advocacy


• Maintain professional demeanor and communicate clearly with patients


• Follow established call scripts and procedures


• Document calls accurately in the system


• Meet quality and performance KPIs


• Collaborate with team to improve processes and service delivery

About you

• High school diploma or equivalent


• Clear English communication with professional accent


• Spanish language proficiency strongly preferred - candidates with conversational or professional Spanish-speaking capability will be considered for a higher compensation rate


• Patient engagement and customer service aptitude


• Attention to detail


• Ability to follow established processes and scripts


• Continuous improvement mindset


• Reliability and punctuality


• Healthcare industry exposure (preferred)


• Previous phone-based customer interaction experience (preferred)

Benefits

• HMO month 1


• Monthly performance bonus after regularization


• Engagement activities


• Annual appraisal


• 12 Days Leaves Annually


• US or UK Bank Holidays (depending on account)


• Birthday incentives


• Fun working environment