Spanish Bilingual GDM Analyst

Jobtailor; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

Jobtailor is seeking an HR operations specialist to execute Workday data transactions, onboarding/offboarding, and localization actions. You will work with English and Spanish, support governance and reporting, and ensure data integrity in a fast-paced environment.

This role requires a fixed night schedule aligned with North or South America hours, strong attention to detail, and proficient MS Office skills. Prior Workday/ServiceNow experience is preferred.

Qualifications

• Bachelor’s degree in HR/Business or related field or equivalent work experience.
• Fluent in English and Spanish, written and verbal.
• Ability to work on a fixed night schedule aligned with North or South America business hours.
• Strong attention to detail and commitment to data accuracy in a high-volume processing environment.
• Effective written and verbal communication skills.
• Proficiency with Microsoft Office tools, particularly Excel and Outlook.
• Prior HR Shared Services, People Services Center, or HR Operations experience preferred.
• Working knowledge of Workday HCM and ServiceNow case management preferred.

Responsibilities

• Execute Workday data transactions including onboarding, offboarding, job changes, pay group assignments, and localization actions.
• Monitor Workday inboxes and ServiceNow queues; process, route, or escalate cases.
• Perform data validation and peer checks to ensure accuracy and First Time Resolution.
• Support EIB uploads and other mass data actions.
• Follow SOPs and Knowledge Articles and flag discrepancies.
• Coordinate with Benefits COE and HR on benefits-related Workday tasks.
• Generate scheduled and ad hoc HR administration reports (manpower, absenteeism, overtime, headcount).
• Distribute reports, maintain execution records, and flag anomalies.
• Serve as primary Spanish-language point of contact for HR partners and employees in North and Latin American markets.
• Process GDM transactions and HR tasks for North and Latin American business processes.
• Support onboarding, offboarding, and lifecycle Workday tasks while adapting to regional process nuances.
• Communicate proactively with HR partners in Spanish to clarify requirements and resolve issues.
• Maintain accuracy and quality scores and participate in quality audits.

Skills

English Fluency

Spanish Fluency

Data accuracy

Excel

Communication

Attention to detail

Team collaboration

Education

Bachelor’s degree in HR/Business

Tools

Workday HCM

ServiceNow

Microsoft Office

Job description

Execute Workday data transactions, including onboarding, offboarding, job and position changes, pay group assignments, government ID updates, service date edits, and international assignment/localization actions

Monitor Workday inboxes and ServiceNow queues; process, route, or escalate cases

Perform data validation and peer checks to ensure accuracy and First Time Resolution

Support EIB uploads and other mass data actions

Follow SOPs and Knowledge Articles and flag discrepancies or gaps

Support Benefits-related data tasks, including benefit driver entry, disability administration, and benefit continuation processing

Coordinate with Benefits COE partners and HR on benefit-related Workday tasks

Generate scheduled and ad hoc HR administration reports, including manpower, absenteeism, overtime, and headcount reports

Distribute reports accurately, maintain execution records, and flag anomalies

Serve as the primary Spanish-language point of contact for HR partners and employees in North and Latin American markets

Process GDM transactions and HR tasks for North and Latin American business processes

Support onboarding, offboarding, and lifecycle Workday tasks while adapting to regional process nuances

Communicate proactively with HR partners in Spanish to clarify requirements, provide updates, and resolve issues

Maintain accuracy and quality scores and participate in quality audits

Adhere to night-shift schedule, attendance, and availability standards

Contribute to knowledge base and SOP updates

Identify process inefficiencies and share improvement ideas with the Team Leader

Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experience
• Fluency in both English and Spanish, written and verbal
• Ability to work on a fixed night schedule aligned with North or South America business hours
• Strong attention to detail and commitment to data accuracy in a high-volume processing environment
• Effective written and verbal communication skills
• Proficiency with Microsoft Office tools, particularly Excel and Outlook
• Prior HR Shared Services, People Services Center, or HR Operations experience preferred
• Working knowledge of Workday HCM and ServiceNow case management preferred
• Familiarity with North and South America HR processes, labor practices, or employee lifecycle workflows preferred
• Experience supporting Benefits administration or HR data management processes preferred
• Comfort working with reports and structured data preferred
• Must not require GM immigration-related sponsorship now or in the future

Core Competencies

Demonstrates expertise in executing Workday data transactions and supporting HR processes, with a strong focus on data accuracy and effective communication in both English and Spanish. Proficient in generating HR reports and collaborating with Benefits COE partners to ensure seamless HR operations.