Mandarin Bilingual Customer Service Representative (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

TASQ Staffing Solutions is hiring for a customer service role located in Cebu City. Candidates must be SHS graduates or have completed at least 2 years in college and possess HSK 3 fluency in Mandarin, as well as A2 fluency in English. The position involves handling customer inquiries, addressing concerns, compiling reports, and understanding product offerings to enhance customer interactions. This is a fully onsite role with no prior call center experience required.

Qualifications

• New curriculum: SHS Graduate, old curriculum: completed at least 2 years in College (4 semesters with no back subjects).
• No prior call center experience required.
• At least HSK 3 fluency in Mandarin, and A2 fluency in English.

Responsibilities

• Respond swiftly and accurately to customer inquiries through phone and email.
• Navigate challenging or sensitive customer concerns with utmost politeness.
• Compile insightful reports tracking customer activity and feedback.
• Develop a deep understanding of our products and customer needs.
• Address every incoming client help request positively.
• Keep detailed records of queries and the resolution steps.

Skills

Fluency in Mandarin (HSK 3)

Fluency in English (A2)

Education

High School Graduate or 2 years in College

Job description

Start Date

May 22, 2026

Work Arrangement

100% Onsite (Metro Cebu)

Minimum Qualifications

• New curriculum: SHS Graduate, old curriculum: completed at least 2 years in College (4 semesters with no back subjects)
• No prior call center experience required!
• At least HSK 3 fluency in Mandarin, and A2 fluency in English

Job Description

• Respond swiftly and accurately to customer inquiries through phone and email, ensuring a seamless experience.
• Navigate challenging or sensitive customer concerns with utmost politeness and professionalism.
• Play an active role in compiling insightful reports that track customer activity and feedback.
• Develop a deep understanding of our products, systems, and the unique needs of our customers.
• Warmly address every incoming client help request, making each interaction positive and effective.
• Keep detailed records of queries and the steps taken to resolve them, maintaining transparency.