Spanish Bilingual Customer Service Representative. 100K Salary.

Gratitude Jobs Ahead Hr Inc; Metro Manila; On-site; PHP 446,000 - 781,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc is seeking an experienced customer service professional to support Spanish-speaking clients through phone, email, and chat. The ideal candidate has 3–5 years of experience, a Bachelor’s degree, and fluent Spanish and English, with strong communication and interpersonal skills.

You will resolve inquiries, collaborate with the team to solve issues, maintain records, and help develop FAQs and training materials.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 3–5 years of customer service experience.
• Fluent in Spanish and English; strong communication skills.
• Ability to handle difficult customer situations with empathy.
• Detail-oriented, patient, and adaptable to fast-paced environments.
• Willing to work weekends and holidays as required.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Collaborate with team members to develop solutions for customer issues.
• Maintain accurate records of customer interactions and feedback.
• Assist in the development of FAQs and training materials for new representatives.

Skills

Fluent in Spanish

Bilingual Spanish/English

Communication skills

Customer service experience

Education

Bachelor's degree in a relevant field

Job description

Description

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries and complaints in a timely and effective manner.
• Collaborate with team members to develop solutions for customer issues.
• Maintain accurate records of customer interactions and feedback.
• Assist in the development of FAQs and training materials for new representatives.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3-5 years of experience in customer service or a related field.
• Skills and Competencies: Fluent in Spanish and English; strong communication and interpersonal skills.
• Responsibilities and Duties: Proven ability to handle difficult customer situations with empathy and professionalism.
• Qualities and Traits: Detail-oriented, patient, and adaptable to fast-paced environments.
• Working Conditions: Ability to work various shifts, including weekends and holidays as required.