Spanish Bilingual - Customer Service Representative. 100K Salary.

Recruitify_HR; Pasig; Sur place; PHP 335 000 - 502 000; Plein temps

Résumé du poste

Recruitify HR in Manila seeks a bilingual customer service specialist to support Spanish-speaking clients across channels. You will handle inquiries, complaints, and feedback with professionalism, aiming to resolve issues promptly.

You will document interactions in the CRM, collaborate with teammates to improve service delivery, and assist in translating documentation for non-English speakers as needed. A fast-paced environment requires empathy, clarity, and strong prioritization.

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience.
• 3–5 years of customer service experience.
• Fluent in English and Spanish with strong communication skills.
• Empathetic, problem-solver, and detail-oriented.
• Ability to manage multiple tasks and priorities.
• Ability to work in a fast-paced environment.

Responsabilités

• Provide exceptional customer service to Spanish-speaking clients.
• Handle inquiries, complaints, and feedback professionally.
• Document and track customer interactions in CRM software.
• Collaborate with team to improve service delivery and resolve issues.
• Assist translating documentation for non-English speaking clients as needed.

Connaissances

Fluent in English

Fluent in Spanish

Communication skills

Formation

Bachelor's degree or equivalent experience

Description du poste

Description

• Provide exceptional customer service to Spanish-speaking clients through various channels.
• Handle customer inquiries, complaints, and feedback in a professional manner.
• Document and track customer interactions in CRM software.
• Collaborate with team members to improve service delivery and resolve issues.
• Assist in translating documentation and communication for non-English speaking clients as needed.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience
• Experience Level: 3-5 years of customer service experience
• Skills and Competencies: Fluent in English and Spanish, strong communication skills
• Qualities and Traits: Empathetic, problem-solver, and detail-oriented
• Responsibilities and Duties: Ability to manage multiple tasks and prioritize effectively
• Working Conditions: Ability to work in a fast-paced environment