Spanish Bilingual Customer Service Representative. Salary upto 90K-100K.

Recruitify_HR; Muntinlupa; On-site; PHP 240,000 - 420,000; Full time

Job summary

Recruitify_HR in the Philippines seeks a skilled Spanish-speaking Customer Service representative to support clients via phone, email, and chat. You will deliver exceptional service and resolve inquiries with empathy.

The role requires 3–5 years in customer service, a High School diploma, and fluency in Spanish and English, with strong communication, interpersonal skills, and the ability to handle high volumes and shifting priorities.

Qualifications

• High School diploma or equivalent.
• 3–5 years of customer service experience.
• Proficiency in Spanish and English, excellent communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service support to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries efficiently while maintaining a positive and empathetic attitude.
• Document customer interactions and feedback thoroughly to enhance service quality.
• Collaborate with team members to identify areas for improvement in customer service processes.
• Educate customers about product features and assist them in navigating services effectively.

Skills

Spanish language

English language

Communication skills

Interpersonal skills

Problem solving

Patience

Education

High School diploma

Job description

• Provide exceptional customer service support to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries efficiently while maintaining a positive and empathetic attitude.
• Document customer interactions and feedback thoroughly to enhance service quality.
• Collaborate with team members to identify areas for improvement in customer service processes.
• Educate customers about product features and assist them in navigating services effectively.

Description

• Provide exceptional customer service support to Spanish-speaking clients via phone, email, and chat.
• Resolve customer inquiries efficiently while maintaining a positive and empathetic attitude.
• Document customer interactions and feedback thoroughly to enhance service quality.
• Collaborate with team members to identify areas for improvement in customer service processes.
• Educate customers about product features and assist them in navigating services effectively.

Requirements

• Educational Qualifications: High School diploma or equivalent
• Experience Level: 3–5 years of customer service experience
• Skills and Competencies: Proficiency in Spanish and English, excellent communication and interpersonal skills
• Responsibilities and Duties: Ability to handle high volumes of customer inquiries and adapt to shifting priorities
• Qualities and Traits: Strong problem-solving skills, patience, and a commitment to customer satisfaction