Spanish Bilingual Customer Service Representative. Salary upto 90K-100K.

Recruitify_HR; Mandaluyong; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify_HR in Mandaluyong, Philippines, is seeking an experienced bilingual Customer Service Representative to support Spanish-speaking clients across channels. You will resolve inquiries, document interactions, and collaborate with the team to improve service processes and customer satisfaction.

The role requires 3-5 years in customer service, a Diploma or equivalent, and strong communication skills to excel in a bilingual environment.

Qualifications

• Diploma or equivalent in a relevant field or related experience.
• 3-5 years of experience in customer service.
• Bilingual proficiency in Spanish and English.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations calmly.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via multiple channels.
• Resolve customer inquiries and complaints effectively and efficiently.
• Document customer interactions and feedback in the company database.
• Collaborate with team to improve service processes and customer satisfaction.
• Assist in training new staff on best practices for bilingual customer service.

Skills

Bilingual Spanish-English

Communication skills

Education

Diploma or equivalent

Job description

• Provide exceptional customer service to Spanish-speaking clients through various communication channels.
• Resolve customer inquiries and complaints effectively and efficiently.
• Document customer interactions and feedback in the company database.
• Collaborate with team members to improve service processes and customer satisfaction.
• Assist in training new staff on best practices for customer service in a bilingual environment.

Description

• Provide exceptional customer service to Spanish-speaking clients through various communication channels.
• Resolve customer inquiries and complaints effectively and efficiently.
• Document customer interactions and feedback in the company database.
• Collaborate with team members to improve service processes and customer satisfaction.
• Assist in training new staff on best practices for customer service in a bilingual environment.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience.
• Experience Level: 3-5 years of experience in customer service.
• Skills and Competencies: Bilingual proficiency in Spanish and English.
• Qualities and Traits: Strong communication and interpersonal skills.
• Responsibilities and Duties: Ability to handle high-pressure situations with a calm demeanor.
• Working Conditions: Flexible work hours, including weekends and holidays as needed.