Spanish Bilingual Healthcare CSR - Night Shift

Firstsource; Taguig; On-site; PHP 335,000 - 558,000; Full time

Benefits offered by this job

Competitive Salary Package + Incentive

Day 1 Healthcare Insurance (2 Depend)

Life Insurance

Free Motorcycle Parking

Job summary

Firstsource is seeking Spanish bilingual associates for an onsite night-shift role aligned to US time zones. You will bridge communications between healthcare providers and members for appointment scheduling, benefits explanations, and coverage details.

Candidates must be conversant in Spanish and English, with at least 2 years of BPO customer service experience, preferably in US healthcare. Open to those without prior Spanish bilingual roles but who can speak Spanish well.

Qualifications

• Minimum 2 years of BPO customer service experience, ideally in US healthcare.
• Proficient in Spanish and English communication.
• Open to candidates without prior Spanish bilingual role but who are conversant in Spanish.

Responsibilities

• Be the bridge between Healthcare Providers and Members for appointment scheduling, explanations of benefits, and coverage.
• Communicate effectively in Spanish and English to resolve inquiries.
• Support other job responsibilities as required by the role.

Skills

Spanish language

Bilingual (Spanish-English)

US Healthcare experience

Job description

Firstsource is seeking Spanish bilingual associates for an onsite night-shift role aligned to US time zones. You will bridge communications between healthcare providers and members for appointment scheduling, benefits explanations, and coverage details.

Candidates must be conversant in Spanish and English, with at least 2 years of BPO customer service experience, preferably in US healthcare. Open to those without prior Spanish bilingual roles but who can speak Spanish well.